Customer Success Manager

Job Summary:

We are in search of an ambitious and enthusiastic candidate who is eager to join our sales and account management team and drive value in our most strategic customer segment.

As a Customer Success Manager (CSM), you will play a key role in maximizing existing value within our customer base. You will be responsible for leading relationships, driving renewals, and generating quarterly business reviews across assigned customers. As a member of our talented sales and customer success organization, you will work across a functional team in Product, Professional Services, R&D and Leadership to advocate and represent our customer’s voice.

Responsibilities:

• Plan, Organize, and Lead Renewals for assigned customers.
• Conduct Quarterly Business Reviews with stakeholders across client base.
• Ask critical business questions and generate ideas to expand footprint across the enterprise.
• Develop strategies to grow revenue through additional modules and professional services.
• Engage with clients and proactively communicate feedback from cross functional teams.
• Collaborates with the Sales team for account strategy, expansion, or mitigation methods.
• Lead regular status meetings with the customers to review open initiatives and address any challenges impeding successful use of solutions.
• Drive customers to execute their short-term and long-term plans.
• Hold customers and team members accountable for commitments.
• Assists customers in identifying the benefits of potential upgrades and other services.

Required Skills & Education:

• Bachelor’s degree in Business, Communications, Marketing, Computer Science or Engineering
• 3-5 years of Enterprise Asset Management experience.
• 3-5 years of Software Sales and Professional Services Sales experience.
• MUST be a team player who wants to succeed.
• Demonstrated proficiency with Microsoft Office Suite
• Willingness to travel on short notice and up to 1 week per month.
• A Proven track record of building long-term relationships.
• Exceptional communication and relationship-building skills
• Excellent planning, organization, and prioritization skills.
• Solid troubleshooting and analytical thinking skills.
• Demonstrated ability to execute tasks expediently in the face of daily interruptions.
• Must be proactive and capable of producing quality work with minimal supervision.​
• Knowledge of Transit industry a plus, but not required.