Customer Service Specialist

We are seeking a dedicated Customer Service Associate to join our corporate team and deliver outstanding service to our internal stakeholders and clients. This role plays a critical part in maintaining positive relationships and ensuring customer satisfaction within our organization. If you have strong communication skills, attention to detail, and a passion for customer service, we encourage you to apply.

Responsibilities:

• Serve as the primary point of contact for internal employees and external clients regarding inquiries, requests, and issues.
• Respond promptly and professionally to phone calls, emails, and other forms of communication.
• Provide accurate information about company products, services, policies, and procedures.
• Assist with order processing, billing inquiries, and resolving customer concerns.
• Coordinate with various departments to address customer needs and ensure timely resolution of issues.
• Maintain detailed records of interactions and transactions in the customer relationship management (CRM) system.
• Collaborate with team members to improve processes and enhance the overall customer experience.
• Assist in organizing and coordinating corporate events, meetings, and conferences.
• Contribute to the development and implementation of customer service strategies and initiatives.

Qualifications:

• Previous experience in customer service, preferably within a corporate environment.
• Excellent verbal and written communication skills with a professional demeanor.
• Strong interpersonal skills and ability to build positive relationships.
• Proficiency in using customer support software and Microsoft Office Suite (Word, Excel, Outlook).
• Ability to prioritize tasks and manage time effectively in a dynamic setting.
• Detail-oriented with a focus on accuracy and problem-solving.
• Adaptability to work in a fast-paced and evolving corporate environment.
• Bachelor's degree in business administration, communications, or a related field is a plus.