The Customer Service Specialist is responsible for answering inbound calls, providing accurate information, and transferring calls to the appropriate offices and university stakeholders.
Provide FVSU alumni, parents, students, and friends with the specific information regarding area being serviced (financial aid, admissions, registrar, bursar, or housing)
Work as a team with other office team members.
Properly document and concerns provided the during phone calls.
Always maintain professionalism and in every telephone conversation.
Maintain an active working knowledge of the University's mission, goals, academic curriculum, student programs, and campus life.
Convey current information on events taking place on the University's campus in an intelligent and friendly manner.
Always speak positively about Fort Valley State University.
Qualifications
Must be:
Motivated and Enthusiastic
Reliable and Punctual
Honest and Cooperative
Must have strong verbal and written communication skills and must be able to speak clear conversationally.
Use appropriate grammar and pronunciation.
Skills/Experience Preferred
Professional and/or volunteer experience working directly with the public.
Experience or training in sales, marketing, fundraising or public relations.
Ability to organize and present facts in a concise and persuasive manner.
Ability to record data accurately.
Ability to work in a Microsoft Windows environment.
USG Core Values Statement
The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.
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