Customer Service Specialist

Job Description

AZ Insurance Team

We are a growing insurance brokerage looking to hire a Client Service Specialist/Representative. If you seek a role where you can become an integral part of a vibrant team, acquire valuable skills, and unlock greater earning potential, we encourage you to submit your application today.

Our Rockstar candidate has the following qualifications:

• High school diploma
• 2-3 years of Customer Service experience
• Great telephone etiquette for inbound customer calls
• Experience following up with customers to answer questions and documenting the call
• Strong computer skills and data entry experience
• Experience completing various administrative tasks
• Experience with organizing and prioritizing weekly tasks
• A positive attitude!
  
  

You must also be willing to obtain your Property and casualty insurance license. This is required to be able to discuss coverages with clients, legally, and also give you the opportunity to earn your well deserved commissions. We will provide the tools and training needed to help you pass your exam and be successful in our company.

Primary Duties:

• Answer incoming customer service phone calls
• Call existing customers to answer questions and resolve issues
• Quote rates for customers
• Follow Up with customers regarding policy renewals
• Data Entry and scanning documents into our system
• Call insurance and mortgage companies to resolve issues
• Various administrative tasks in the office as needed
  
  

Job Requirements:

• Friendly demeanor in person and on the phone
• Customer service and administrative skills
• Computer experience with Microsoft and Adobe produces
• Ability to pass a federal background check and fingerprinting
• Pass the licensing requirements within 60 days of hire
  
  

Benefits:

Health Insurance

We do not offer a group plan but give a monthly stipend

• Retirement Plans and Company Matching
  
  

SIMPLE IRA

Up to 3% salary matching toward plan

• Paid Vacation, Holidays, & Sick time
  
  

Paid time off - 1 week after 60 days and more added on each anniversary of hire

Sick leave - accrued up to 3 days per year

Paid holidays - 10 per year

Original pay + commission based selling

$23 per hour

Commission based selling with no cap

Bonuses based on sales

No cold calling! All warm sales

Work Environment and company culture: At AZ Insurance Team, our commitment is to delivering unparalleled insurance service and competitive pricing for our valued clients. Joining our team entails tackling intricate challenges and delivering exceptional customer experiences consistently. We take pride in our pioneering spirit and drive for innovation within the insurance field. Our cornerstone lies in our vibrant company culture, enriched by a diverse array of backgrounds and experiences, all united by the shared ambition of becoming Arizona's premier insurance broker!

Recruitment Process:

• All resumes will go through an initial reviewing process
• Applicants with qualifying credentials will be asked to interview via zoom or in office
• The second interview will be in person
• Applicants that successfully complete the interview process will go through a government background check
  
  

Company Description

We are a growing insurance brokerage looking to hire a Client Service Specialist/Representative. If you seek a role where you can become an integral part of a vibrant team, acquire valuable skills, and unlock greater earning potential, we encourage you to submit your application today.

We are a growing insurance brokerage looking to hire a Client Service Specialist/Representative. If you seek a role where you can become an integral part of a vibrant team, acquire valuable skills, and unlock greater earning potential, we encourage you to submit your application today.