Customer Service Manager

About Capgemini

Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries. With Altran, the Group reported 2019 combined revenues of €17billion.

Visit us at www.capgemini.com. People matter, results count.

What you should have

Capgemini strives to create a fun work environment where performance is rewarded through monthly contests and incentives on top of base pay.

Role Description:

Exhibits subject matter expertise in a particular specialized domain/stream/process.

Responsible for following control procedures and maintaining operational procedures.

General Responsibilities / Accountabilities:

Critically reviews the existing processes and drives actions and approves changes to the processes. Drives continuous improvements Provides guidance to the operations team in optimal implementation of process (s);

oversees the execution of processes and ensures adherence to GPM Creates and publishes best practices & training documents for the benefit of larger teams.

Qualifications:

Strong business knowledge and experience, management skills, decision making