Customer Service Consultant

Customer Service Consultant

We are looking for someone to support our new business operations team. The primary responsibilities of this role include supporting the new business application life cycle through a multitude of same day deliverables with a keen focus on resolving not in good order issues and output delivery.

Responsible for performing tasks such as maintaining records, data entry, running reports, indexing, and imaging. Additional responsibilities may include researching, auditing requests, processing work and/or retrieving data or correspondences from files as requested within an appropriate time frame. Supports department and follows organization and department procedures to complete tasks in a timely manner. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Is proficient in multi-tasking and prioritizing work responsibilities.

The Minimum Qualifications

• 1+ year of life insurance experience required
• life insurance operations experience HIGHLY preferred
• Must be advanced in: Microsoft Office (Word, Excel, Outlook and Teams).
• Must have strong written and verbal communication skills. Strong writing skills are a must!
• Highly skilled with technology and business systems, must be able to manage multiple applications and windows at the same time.
• Ability to think outside the box
• Results driven, problem solver with a meticulous attention to detail
• Must be able to multi-task and work in a fast-paced, high pressure environment
• Ability to contribute to a positive work environment by acting as a team player and assisting others in meeting service standards
• Flexible and adaptable to changing priorities and competing demands
• Demonstrates a sense of urgency in all interactions and prioritizes work effectively
• Knows the customer well and demonstrates superior customer service skills
• Respectful of others; attentive to their ideas, concerns and time

The Ideal Qualifications

• 2+ years of life insurance experience highly preferred
• College degree preferred with a concentration in business, finance or technology
• Possesses a passion for continuous improvement and the customer experience
• Additional details:
• Job duties include: Process and data entering new business applications.. Provide customer service to our internal business teams and external field partners. May perform lead worker duties such as assist in training, answer questions from less experienced staff members.
• Must be technical saavy and able to use multiple applications and windows. Must be advanced in: Microsoft Office (Word, Excel, Outlook and Teams). Must have strong written and verbal communication skills. Strong writing skills are a must.

If candidates have experience with Life Insurance, Property and Casualty, or Carrier health insurance experience HIGHLY preferred.
(position is 40 hours a week, Monday-Friday, and some workers may work as late as 5pm or 6pm EST)

THIS IS AN ONSITE ROLE, 5 days a week, no exceptions. Must be local to Springfield and work onsite.

MS Office; Exchange.

HS Diploma/GED required.

For more information please contact Priya Jagtap at (703) 574-1407 or [email protected]

Since 1995, iTech Solutions Inc., has been providing IT Consulting and Direct Hire Services to the Insurance, Financial, Communications, Manufacturing  and Government sectors with local offices in Connecticut, Minnesota, Colorado,  Massachusetts, Tennessee, North Carolina, and New Jersey / Pennsylvania area. 

Our recruiting strategy is simple, if you want to find qualified IT professionals then use IT professionals to find them.   So at iTech Solutions,  our personnel are all career IT professionals with a wide range of IT experience.  We can honestly say our staff understands the technologies, the complexities of finding and selecting the appropriate personnel and the pressures of running successful IT projects.  

Employer will not sponsor applicants for any employment visas, at hiring or in the future, including but not limited to H-1B visas. Corp-to-Corp or subcontract personnel will not be considered for this position.