Customer Relations Specialist

Job Summary:

The Vendor Relations Specialist will be responsible for negotiating IT contracts and Statements of Work for software applications. This role requires a fast-paced environment where you'll manage relationships with external vendors, administer contracts, and provide valuable insights into the external marketplace. With a focus on negotiation and contracting, you'll ensure seamless interactions between our client and their technology partners.

Key Responsibilities:

• Manage relationships with external vendors, serving as the primary point of contact.
• Administer contracts with hardware and software vendors, ensuring compliance and efficiency.
• Stay informed about the external marketplace, offering insights and recommendations to the organization.
• Provide advice on technology vendors, offerings, and options to internal stakeholders.
• Resolve escalated problems with vendors and plan for future software releases.
• Monitor progress and performance of vendor services based on complex statements of work.
• Manage statements of work for contracted labor, ensuring accuracy and timeliness.
• Conduct negotiations with established vendors, aiming for favorable terms and agreements.
• Utilize understanding of information technologies to contribute to IT projects and initiatives.
• Identify and document problems, escalating issues as needed according to procedures.
• Communicate technical information effectively to internal and external stakeholders.
• Work collaboratively with project managers to define tasks and create teamwork plans.
• Estimate effort required for small projects and recommend solutions to work-related issues.
• Addressing customer needs directly or through appropriate channels, ensuring satisfaction.
• Independently interact with customer subject matter experts, fostering positive relationships.

Requirements:

• Must live within the Greater St. Louis area.
• Bachelor's degree or equivalent experience.
• Required a minimum of 3 years of vendor management experience.
• Experience in negotiation and contracting.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Knowledge of information technologies and marketplace trends.