Consumer & Patient Experience Consultant

The Revenue Cycle and Experience Team helps Provider organizations streamline operations and maximize their use of technology to expand access, reduce operating expense, capture revenue, elevate experiences, and enable top of licensure medical practice.

A Consultant provides quality consulting services to clients on the engagements to which they are assigned, either individually or as a member of a broader team, depending on engagement. In addition to billable work, a Consultant will actively participate in and support efforts to build and maintain quality service delivery. Because of their knowledge and experience within their field, they serve as mentors to more junior team members.

As a Consultant, you are recognized as highly skilled and proficient in your discipline, conducting complex work and contributing to measurable team and organizational objectives. You work with minimal supervision and wide latitude for independent judgement, assisting less experienced team members as needed.

The role you play

Client Engagements

• Serving in a lead and/or supporting role capacity and can provide product operational, project based, and/or related consulting services as needed
• Providing professional, effective, and consistent delivery of consulting services on all assigned engagements
• Collaborating on project activities and deliverables with fellow Tegria team members
• Working independently or as part of a project team on a client engagement. Could be full-time on a single customer engagement or part-time across customers
• Applying appropriate tools and methods as needed including, but not limited to, use of status reporting, standards, tools, metrics, expectation management, change management, change control, and quality assurance methods
• Proactively managing engagement/client communications, expectation setting, and time and status reporting by leveraging effective written and verbal communication and facilitation skills
• Ability to independently apply best practices and concepts from similar work to new scenarios

Internal Team Support

• Providing guidance to less experienced members of the team, as needed
• Participating in Service/Practice Line development by assisting and sharing tools, methodology, and knowledge
• Contributing to team and organizational objectives

Sales and Business Development

• Supporting sales and business development by ensuring quality delivery on assigned engagements
• Reporting potential engagement expansion opportunities identified while working on assigned engagements
• Developing materials to support sales efforts, as needed

Personal/Professional

• Keeping abreast of current and developing trends and technologies in their area of expertise
• Operating independently; managing and tracking your own work progression

What we’re looking for

We expect:

• Leadership experience, who can also get in the weeds, if needed
• Consumer Experience/Patient Experience
• Someone capable of organizing and implementing CX programs successfully and has a vision in how we can further develop and expand our CX offerings.
• Bachelor’s degree or an equivalent combination of education and experience
• Typically, 6+ years’ experience in some or all of the following. Needs of the team at time of hire will determine which areas below will be emphasized.
• Healthcare IT and/or healthcare technical solutions
• Healthcare operations
• Change Management
• Organizational Transformation
• Executing large scale consulting / professional services engagements
• Instructional design
• Exceptional interpersonal, communication and organizational skills
• Ability to work independently and collaboratively
• Able to work successfully with minimal supervision and wide latitude for independent judgement
• Experience mentoring less experienced team members

We’d love to see:

• Certification or licensure to support some or all of the following:
• Healthcare IT and/or healthcare technical solutions
• Healthcare operations
• Change Management
• Organizational Transformation
• Executing large scale consulting / professional services engagements
• Instructional design
• Demonstrated success in project/engagement management
• Proficiency in using Office Productivity and Collaboration Tools (e.g., O365)

Success Criteria

People who are successful in this role…

• Adapt to a dynamic environment with an ever-changing workload
• Own projects by acquiring knowledge, sharing it with decision makers, executing in a timely manner, and producing quality outcomes
• Can generate project momentum when requirements are being formalized or are ambiguous
• Have a collaborative, roll-up-your-sleeves mindset – leading by example with excellent communication, organizational and interpersonal skills
• Thrive in a collaborative, matrixed environment
• Are organized with exceptional verbal and written communication skills
• Maintain a high standard for the quality of their own and others’ work

Need a few more details?

Compensation: $106,000-$130,000/yr.

Status: Exempt | Full-Time

Eligibility: Must be legally authorized to work in the United States without sponsorship

Work Location: This position is remote. Must work in a location within the United States.

Travel: Up to 50%

Benefits Eligibility: Eligible

Now, a little about us ...

At Tegria, we bring bold ideas and breakthroughs to improve care, technology, revenue, and operations in ways that move healthcare organizations from patient-centered to human-centered. We are helping healthcare put people first—both patients and those who dedicate their lives to delivering care.

And at the very core of this vital work is our incredibly talented people.

People with different backgrounds who welcome challenge and change. People who listen first, ask hard questions, and make decisions to cultivate a culture of equity and inclusion. People who chase after goals, growth, and generosity.

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Perks and benefits

Top talent deserves top rewards. We’ve carefully curated a best-in-class benefits package, meant to meet you wherever you are in your life and career.

Your health, holistically. We offer a choice of multiple health and dental plans with nationally recognized networks, as well as vision benefits, a total wellness program, and an employee assistance program for you and your family.

Your financial well-being. We offer competitive wages, retirement savings plans, company-paid disability and life insurance, pre-tax savings opportunities (HSA and/or FSA), and more.

And everything in between. Our lifestyle benefits are unrivaled, including professional development offerings, opportunities for remote work, and our favorite: a generous paid-time-off program, giving you the flexibility to plan a vacation, take time away for illness (or life’s important events), and shift your schedule to accommodate those unexpected curve balls thrown your way.

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Tegria is an equal employment opportunity employer and provides equal employment opportunities (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. All qualified candidates are encouraged to apply.