Consultant, Distribution Operations

SUMMARY

The Distribution Operations Consultant, under the leadership of the Distribution Operations Manager, will support multiple disciplines with a strong focus on customer service while managing a diverse range of decision making. The Consultant will 1) manage and oversee the Distribution Support line and all vehicle management systems to provide support to the GST dealer body and GST Field Team; 2) manage various Distribution systems; 3) develop and conduct Dealer Pipeline Management System (DPMS) and DD365 Request functionality training; 4) assist in coordination of company car activities; 5) Ensure the timely and accurate mailing of dealer MSO's and Invoices for Retail and Fleet. The Consultant will also take action to enhance cross-functional coordination and expand communications in all areas of Distribution.

RESPONSIBILITIES

• Manage and oversee the Distribution Support line and all vehicle management systems to support the GST dealer body and GST Field Team.


• Process and coordinate delivery of Duplicate MSO and Monroney Requests.


• Reliable, consistent, on-site attendance is a requirement. This position requires you to be punctual and dependable in order to meet the needs of the business; including attending and participating in local and remote meetings and presentations, as required.


• Support Distribution systems to include DD365 and SAP:


• Develop and conduct Regional, In-District and In-Dealership Dealer Pipeline Management System (DPMS) training and DD365 Request Functionality training.


• Manage document storage and retention.


• Support the Distribution department by providing assistance to departmental Managers, overseeing all special meetings as required including development of meeting materials, and managing logistics.


• Printing and distributing of MSOs and Invoice (for fleet). This critical daily task requires the daily collection of printed forms from our centralized copy center, transportation via rolling cart to the desk, inserting forms into individual customer envelopes, and making them available to our mailroom for distribution to our customers.


• Other duties as assigned by management.


• Responsibly receive, transmit, and handle consumer and customer data per applicable policies and procedures.


• Review and follow data privacy practices, policies, and guidelines.

This position does not have any direct supervisory responsibilities. May participate in project or process improvement teams. Some project management. Coordinate all support activities for assigned business units and assigned customers.

QUALIFICATIONS

Education and Experience requirements:

Bachelor's degree from an accredited four-year college or university; plus four years related experience and/or training; or equivalent combination of education and experience.

• Strong verbal and written communications skills and problem solving and decision making skills.


• Computer literacy -- able to navigate and operate a computer proficiently (Windows, Microsoft Word, Excel, Access, Outlook, Power Point, SharePoint, Internet Explorer), able to understand GST financial and productivity measurements.

Competencies

For optimal performance, the jobholder in this position would be expected to perform with a sense of urgency while applying the appropriate knowledge, skills, and abilities listed in these areas.

• Business Insight


• Customer Focus


• Manages Complexity


• Action Oriented


• Plans and Aligns


• Drives Results


• Ensures Accountability


• Collaborates


• Interpersonal Savvy


• Communicates Effectively


• Organizational Savvy


• Self-Development


• Demonstrates Self Awareness


• Nimble Learning


• Being Resilient

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

CERTIFICATES, LICENSES, REGISTRATIONS*

Valid Driver's License Required.

PHYSICAL REQUIREMENTS

The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the work day; and frequently access, input, and retrieve information from the computer and other office productivity devices. The associate is regularly required to move about the office and around the corporate campus. The associate is occasionally required to travel to other sites, including out-of-state, where applicable, for business. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. While the job is generally performed in an office environment, the associate is occasionally exposed to wet and/or humid conditions, areas in which moving mechanical parts, fumes, toxic or caustic chemicals are present, and outside weather conditions. The noise level in the office environment is typically quiet, but the associate may be occasionally exposed to loud noise levels. Minimal travel is required for this position (up to 20% of the time and on a domestic basis).

*Legally authorized to work in the United States, without Sponsorship.

HP125