Onera Health is hiring a Clinical Success Specialist to strengthen its commercial team with responsibilities over the domestic USA region. We offer a great opportunity for professional development in an ambitious and fast-growing scale-up. This position would require min 25% travel.
Onera
Onera Health is a leader in transforming sleep medicine and remote monitoring. Their breakthrough diagnostic solutions and services are poised to help millions of people struggling with sleep-related ailments, while also impacting other medical fields by monitoring a variety of chronic conditions, ultimately improving the health and quality of life for patients around the world. The company's innovative solutions provide comprehensive sleep test data to physicians in a variety of clinical and non-clinical environments to optimize patient care and reduce healthcare costs.
Key Responsibilities - What You'll Do
You will be part of a multidisciplinary, energetic and internationally minded scale-up with responsibilities that include:
Lead efforts on Onera customer and clinical trial data acquisition, management, evaluation, troubleshooting, and communication hub for clinical and service delivery teams
Take ownership of Onera PSG sleep scoring quality program, both internally and with external partners. Act as expert scorer when needed
Managing implementation of Onera technology at new customers; comfortable onboarding new customers and guiding them through the set-up
Working closely with internal partners as a sleep expert and a liaison with customers to define clinical workflows and required processes
Provide market information and competitive intelligence
Act as a sales support by cultivating positive customer relationships, capturing feedback and reporting on customer satisfaction to sales team while collaborating with the engineering and software teams to create an optimal experience
Providing direct support to health care professional in hospitals and clinics where Onera technology and services are in use
Conducting training activities for different stakeholders in hospitals, clinics and labs as well as online to foster customers proficiency in the use of Onera technology and services
Requirements
Your Profile - What You'll Bring
Excellent knowledge of sleep medical diagnostics with a min. of 5 years of experience in the industry, at provider or in an hospital/clinical environment.
Bachelor's Degree or equivalent. Clinical trial and/or research, medical technology, medical sales, biomedical engineering experience/knowledge a plus.
Minimum of 5-year experience scoring PSG studies as an RPSGT. Current RPSGT credential required.
A can-do mind-set, flexible to the many challenges of a scale-up!
Excellent communication, planning and organization skills, paired with the willingness to learn and develop new skills.
Positive attitude as a self-motivated problem solver with a passion for ensuring optimal patient outcomes.
Flexibility to happily travel as needed (> 25%) and open to a frequently changing work schedule.
Legally authorized to work in the USA, and already possess a work permit. Must possess a valid Driver's License
Preferably based in Eastern time zone
Benefits
What We Offer
Flexibility in work hours
Technical equipment to set up a home office
A comprehensive benefits package including medical, dental and vision coverage
Life and disability insurance
An open and positive company culture
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Health Care Provider
Industries
Medical Device
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