Clinical Operations Coordinator

Legacy Community Health is a premium, Federally Qualified Health Center (FQHC) that provides comprehensive care to community members regardless of their ability to pay. Our goal is to treat the entire patient while improving their overall wellness and quality of life, in addition to providing free pregnancy tests, HIV/AIDS screening. At Legacy, we empower patients to lead better lives by promoting healthy behaviors and offering resources such as literacy classes, family planning services, and nutrition and weight management information.

Our roots began in 1981 as the Montrose Clinic, with specialization in HIV education, testing, and treatment. Since then, the agency has expanded to 10 clinics in Houston, one in Baytown, two in Beaumont, and one in Deer Park with extensive services that include: Adult primary care, HIV/AIDS care, pediatrics, OB/GYN and maternity, dental, vision and behavioral health. We also service students within KIPP and YES Prep schools. Legacy is committed to driving healthy change in our communities.

Job Description

The Coordinator – Clinical Operations is responsible for coordinating, scheduling, and registering patients for primarily, but not limited to: clinic appointments, diagnostic testing/labs, and specialty services throughout the Legacy Community Health system. The employee will use independent judgment to adjust schedules and accommodate special requests from internal and external customers, while providing complete coordination prior to the appointment. This position can support the clinic as needed, and is able to complete all areas of the front desk.

Essential Functions

• Schedules and registers multiple services with multiple departments utilizing registration systems.
• Maintains and monitors clinical wait lists, recall lists, call back reports (out of care and/or uncontrolled disease state lists) and internal service orders.
• Make changes to schedules as needed (i.e. cancellation and rescheduling).
• Monitors clinic schedules to ensure productivity standards are met.
• Follows appointment procedures as set by leadership.
• Establishes, maintains, and updates patient’s registration for visit.
• Delivers quality customer service, managing the scheduling process professionally and timely
• Obtains required data to support clinical needs.
• Enters patient information into the appropriate databases.
• Uses established auditing procedures to process appointments and registrations.
• Utilizes courteous and professional telephone techniques and interpersonal skills to establish and maintain rapport with patients, clinical staff.
• Provide patients with information needed to prepare for appointment per protocol.
• Performs other duties as assigned.
  
  

Education & Training Requirements

• High School diploma or GED equivalent required, some college preferred.
• Ability to meet Legacy Community Health’s EPIC proficiency requirements.
  
  

Work Experience Requirements

• Minimum 2 years’ experience in a healthcare setting. Bachelor’s degree may substitute years of experience.
  
  

Benefits

As part of values that Healthcare is a Right and not a Privilege, we offer a suite of benefits

• Medical / Vision / Dental (Costs of benefits are based on your yearly salary)
• Medical visit copays are waived when seeing a Legacy provider.
• 9 Holiday + 1 Floating Holiday
• 403b Retirement Plan
• Bright Horizons Back-up Care
• As a user of Bright Horizons Back-Up Care, you can conveniently schedule care right from your mobile device with the Back-Up Care app– your easy, time-saving solution to managing family care challenges while on the go.
• Paid Time Off (PTO)
• PTO Exchange benefit
  

PTO Exchange will provide you with the option to convert a portion of your accrued but unused PTO hours for use toward several different benefits and causes, based on your own priorities.

With PTO Exchange, you can convert a portion of your unused PTO into:

• 403(b) Retirement contributions
• Student loan payments / Tuition for the employee
• Leave Sharing donations to fellow employees