Client Value Manager

ABOUT US

Thom Browne is widely recognized for challenging and modernizing today’s uniform: the suit. By questioning traditional proportions, Browne’s designs consistently convey a true American sensibility rooted in quality craftsmanship and precise tailoring. We pride ourselves on our core values of respect and collaboration, challenging ourselves to express creativity and continuously innovate. We attract ambitious individuals who operate in unique ways while upholding exceptional craftsmanship and excellence.

THE ROLE

The Client Value Manager will be responsible for developing and leading the America's and Europe strategy through an omnichannel experience, positively impacting client health and satisfaction in a multi-channel engagement program.

Client Strategy

• Apply global strategy to impact growth through client health KPI’s, specific to each region
• Oversee a team of four, including two direct reports
• Develop and nourish skills within team to impact client health and overall career development
• Manage and communicate client dashboards, with relevant KPIs to support multiple areas of the business including retail stores within the North America region
• Champion an omni-channel client quality data strategy (new and retained)
• Monitor client segmentation performance; evaluate their entry

Omnichannel Growth

• Ensure local CVM strategy supports larger business objectives
• Facilitate gifting, event programming, and client (re)activation, consistently providing new ideas and contributions to refining existing program
• Forecast and report on short and long-term results linked to Client Engagement Program Systems and Training
• Partner with regional Retail Learning Manager to improve store retention and repurchase through qualitative coaching, trainings and continued evolution of client health related content
• Partner closely with Regional Client Services Manager to strengthen the omni client experience
• Create an individual store approach to client development based on skillset development
• Develop strategies specific to new client acquisition and development

THE IDEAL CANDIDATE

• 4-6 years’ experience: client development, people management, customer insights, data platforms, client program management
• Must have direct experience servicing customers and/or developing successful programs for customer engagement
• Fashion retail brand experience or relevant consulting agency, ideally omni-channel
• Content creation with proven impact in learning and development, training, and facilitation
• Influencer with a strong understanding of coaching top tier talent and executives
• Storyteller with strong presentation skills leveraging data to develop insights to impact cross functional teams and business
• Strategic thinker with the ability to see the big picture, develop new ideas, thinking through creative solutions with a high level of execution and follow through
• Proven analytical skills, strong attention to detail, and an ability to use data and metrics to back up assumptions, develop business cases, and complete root cause analysis

WHAT WE OFFER YOU

• Competitive compensation. Salary range is $80,000 - $100,000 + target bonus. Please note that compensation will be offered based on relevant skills and experience
• Comprehensive benefits package
• Thom Browne Classic Uniform
• 401(k) company match
• Diverse and inclusive working environment