Client Partner

The Americas team at Xceedance is looking for a Client Partner to join our Personal Lines practice. This is a highly visible role on our team with responsibility for owning client relationships with insurance carriers, brokers, MGAs, and residual markets. For each assigned relationship, the Client Partner manages ongoing engagement, service delivery, growth, and profitability.

Successful Client Partners are intellectually curious and love solving problems. They are comfortable communicators and lead by influence and example. They inspire and motivate those around them to collaborate and create great outcomes for our clients.

This Client Partner will be instrumental to our success as we continue to grow as an elite provider in the Personal Lines market.

What you’ll be responsible for:

• Build strong relationships with key stakeholders at each client, understanding their needs and striving to be a trusted advisor
• Manage the successful delivery of services to each client by understanding both client expectations and Xceedance capabilities
• Develop expertise across Xceedance domains and strategize with clients for ways to provide additional services
• Use knowledge of the market and competition to position Xceedance for growth and identify new opportunities
• Serve as an ambassador and thought leader for Xceedance at industry events and in select publications
• Partner with the Americas leadership team on budgeting and business review throughout the year
• Client Partner owns all elements of service delivery, including:
• Quality, profitability, and growth across assigned portfolio
• Collaboration with Business Development and Solutioning teammates to seamlessly onboard new clients
• Coordination and leadership of ongoing governance sessions with clients and Xceedance delivery teams
• Use of various tools to gather and act on ongoing client feedback
• Serving as the lead point of contact on all client escalations
• Overseeing all transactional matters related to contracting and invoicing and enlisting stakeholders as needed to stay ahead of challenges

What we look for:

Our team brings various insurance, technology, and consulting backgrounds to the Client Partner role, including Operations, Underwriting, Claims, IT, Sales, Finance, and Product Management.

For this role we are seeking highly communicative self-starters with a proven track record and expertise related to Personal Lines. Some of the characteristics we’re looking for include:

• 5+ years of experience in personal lines insurance operations, project management, underwriting, claims, relationship management, or a related field
• Reliable professional with the ability to develop trusting relationships with a diverse, global group of colleagues, customers, prospects, and partners
• Demonstrated experience managing business-to-business engagements, including sales, negotiations, and managing difficult conversations
• Practical understanding of insurance company, broker, and/or MGA operations
• Track record of engaging and communicating effectively with decision makers
• Demonstrated proficiency in written and verbal communications
• Ability to work effectively in a remote setting and travel as needed, up to 25% of the time, including internationally
• An entrepreneurial spirit and an agile mindset – embraces change and growth as opportunities
• Ability to innovate and implement creative business solutions for growth and development

Education & Experience:

• Bachelor’s/MBA degree or a combination of education and equivalent experience
• Industry designations, such as CPCU
• Personal lines acumen
• Insurance technology acumen

What you can expect:

At Xceedance we care about our team members and cultivate an environment that offers and encourages learning opportunities to support their development throughout their career. We are rooted in core values and succeed with cooperation, ownership, and respect for each other.

• Base Salary
• Annual Performance Based Bonus Potential
• Full benefits package -Medical, Dental, Vision
• Life Insurance
• Short & Long-term Disability
• Paid time off
• 401k

If you meet the above qualifications and are ready to join a dynamic team, we look forward to hearing from you. We are an equal opportunity employer and welcome all qualified candidates to apply.

EEO Statement

Xceedance provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal or local law. Discrimination of any type will not be tolerated.