Associate Systems Administrator (Part-Time)

Description

NetSPI is the proactive security solution used to discover, prioritize, and remediate security vulnerabilities of the highest importance. We help secure the most trusted brands on Earth with our Penetration Testing as a Service (PTaaS), Attack Surface Management (ASM), and Breach and Attack Simulation (BAS) solutions. Leveraging a unique combination of dedicated security experts, intelligent process, and advanced technology, NetSPI brings a proactive approach to cybersecurity with more clarity, speed, and scale than ever before.

NetSPI is on an exciting growth journey as we disrupt and improve the proactive security market. We are looking for individuals with a collaborative, innovative, and customer-first mindset to join our team. Learn more about our award-winning workplace culture and get to know our A-Team at www.netspi.com/careers.

Join the mission as a part-time Associate System Administrator on our internal Service Desk team. We’re looking for a technically proficient and customer focused individual to primarily support our hardware requests including, laptops for internal user, mobile testing equipment and Intel NUC’s. This will be approximately 20 hours per week, on site role in our headquarters in Minneapolis, MN.

Responsibilities

• Respond to User Requests for new hardware, including, Windows and Mac OS Operating Systems.
• Prepare NUC’s including imaging, software licensing and inventory assignment and delivery.
• Manage and troubleshoot operating systems, including Windows and Mac environments.
• Preparing new hardware for new hires and ensuring it is properly updated.
• Manage and maintain hardware levels to ensure proper stock.
• Properly retire assets including organizing retired devices.
• Take ownership of NUC requests form the organization.
• Document and update standard operating procedures, knowledge base articles, and technical documentation to facilitate knowledge sharing and training.
• Manage and prioritize tickets in the company's standard ticketing tool, ensuring SLAs are met and end users are kept informed of progress.
• Availability for onsite staff, handling issues as they arise.
  
  
  

Minimum Qualifications

• Strong understanding of various hardware including but not limited to laptops, tablets, mobile devices.
• Proficiency in troubleshooting hardware issues.
• Understanding of Operating Systems including Windows and Mac OS.
• Strong attention to detail and highly organized.
• Excellent communication and interpersonal skills, with the ability to effectively interact with end users.
• Strong analytical and problem-solving abilities, with a proactive approach to identifying and resolving technical issues.
• Ability to work independently with minimal supervision and prioritize tasks effectively in a fast-paced environment.
  
  
  

Preferred Qualifications

• Understanding of imaging technologies, including Microsoft Deployment Toolkit, Intune, and JAMF
• Hardware certification(s) including CompTIA A+, Microsoft 365 Modern Desktop Administrator
• Experience in corporate environment.
• Understanding of enterprise level ticketing systems.
  
  
  

About the Organization NetSPI is the proactive security solution used to discover, prioritize, and remediate security vulnerabilities of the highest importance, so businesses can protect what matters most.

Leveraging a unique combination of dedicated security experts, intelligent process, and advanced technology, NetSPI helps security teams take a proactive approach to cybersecurity with more clarity, speed, and scale than ever before.

By continually advancing solutions such as Penetration Testing as a Service (PTaaS), Attack Surface Management (ASM), and Breach and Attack Simulation (BAS), NetSPI goes beyond the noise to deliver high impact results and recommendations based on business needs, so customers can protect their priorities, perform better, and innovate with confidence.

NetSPI secures the most trusted brands on Earth, including nine of the top 10 U.S. banks, four of the top five leading cloud providers, three of the five largest healthcare companies, four MAMAA companies, seven of the top 10 U.S. retailers & e-commerce companies, and many of the Fortune 500.

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.