Assistant Community Manager

Company Description:

As a Nashville-based real estate developer, our client is fueled by their collective team across the country. Nationally notable and consistently successful, the firm is a privately held, full-service real estate development company reimagining the industry. Whether it’s an apartment home or a master-planned neighborhood, their approach remains rooted in principles of craftsmanship and beauty.

Summary Description:

The Assistant Community Manager will assist the Community Manager with day-to-day operations of the Property Management function as it pertains to community association management for our clients’ multifamily residential properties.

Position Overview:

• Assists with daily, weekly, and month-end reporting including accurate reporting on resident ledgers.
• Invoice coding/processing.
• Oversee/manage resident lifecycle (move ins, renewals, move outs, etc.).
• Responsible for posting rent, collection on delinquency, the eviction process, final accounting statements after resident(s) move out, creating/posting Pos and daily deposits.
• Secures and manages lease renewals and prepares new lease paperwork for final approval.
• Physically walks and inspects community daily addressing any issues and verifying that property conditions meet company standards.
• Assists with hiring and training of new staff members.
• Monitors resident satisfaction through various methods of communication and surveys.
• Develops and maintains knowledge of area competitors.
• Oversees property operations and staff when Community Manager is not on property.
• Assists with leasing duties, including touring prospective residents and preparation of lease agreements as needed.
• Assists with hosting resident appreciation events.
• Other duties and responsibilities as assigned.
• governing apartment communities.
• Nights and Weekends may be required (with a flexible schedule).
• Always provide superior customer service experience.

Knowledge, Skills, and Abilities:

• High school diploma or equivalent
• 2 years’ experience as an assistant manager
• 3 years’ experience in property management
• Fair Housing training (we can provide)
• CAM certification preferred.
• Strong working knowledge of Microsoft Office & Yardi products.
• Ability to keep sensitive information highly confidential
• Excellent written and verbal communication skills.
• Strong interpersonal skills, and the ability to deal professionally with clients, vendors, and co- workers on the phone and in person.
• Excellent organizational and time management skills, ability to take initiative, use good judgment, demonstrate a strong sense of urgency and attention to detail, and carry multiple projects through to completion.
• Ability to work independently, prioritize work and ask for further clarification when necessary.
• Ability to work under pressure with tight time constraints, as well as the ability to deal with frequent interruptions, unresolved situations, frequent change, delays, or unexpected events.

Qualifications:

• Bachelor’s degree in related field
• Bookkeeping/account reconciliation experience
• Property management experience with focus on lease-up and mixed-use communities
• Experience with YARDI
• Vendor compliance