Accounts Receivable Manager (Charlotte)

The role of the Accounts Receivable Manager is a highly collaborative and influential position at Caesarstone, ideal for someone who thrives in a fast-paced environment. We are seeking a strong communicator who prioritizes relationship building and is versed in managing all aspects of the AR functions. The successful candidate will have a history of process improvements and process creation/adoption and maintaining excellent customer relationships and service. This candidate will have a passion for coaching and for learning in an evolving environment. The Accounts Receivable Manager will be a key leader on the finance team. This role requires consistent interaction with external customers as well as Sales, Services, Finance, and external agencies to initiate and maintain relationships with customers.

Essential Duties And Responsibilities

• Manage a team of approximately 15 associates with responsibility for U.S. accounts receivable aging and cash application.
• Managing all aspects of the AR function to ensure accurate reporting and invoicing/collection processes.
• Developing continuous improvement protocols, monitoring KPIs, and using automation tools for efficiencies
• Running high-performance teams supporting day-to-day AR/corporate accounting operations - GL, AR financial closes, JEs,
• reconciling customer transactions, consolidations, credit operations, etc.
• Collaborating on year-end audit, budgeting, and revenue forecasting for AR activities, including special projects
• Maintaining customer data archive, processing invoice workflows, reviewing orders/transactions, performing aging reports analysis, and reviewing bad debt accruals and correcting discrepancies/disputes
• Strong ERP experience, strengthening internal controls, and ensuring GAAP and other regulatory requirements are met.
• Interact with customers and other departments to consistently deliver superior customer service as well as to support company initiatives.
• Resolve escalated customer disputes.
• Recommend and implement initiatives to improve cash collections processes with a focus on scaling collections operations.
• Assist in the development of collections forecast as well as cascading and tracking team and individual collections goals.
• Create weekly and ad hoc management reporting and various account reconciliations as needed.
• Coach the collections team to ensure achievement of goals and continuous improvement.
• Handle escalated communication, as necessary, in a professional manner to ensure customer satisfaction.
• Manage relationships with third-party collections agencies and legal support as appropriate.
• Support month/quarter/year-end financial close process
  
  

Requirements:

Job Requirements

• 5+ Years of hands-on, full cycle accounts receivable and credit collections experience
• Previous people management experience
• Excellent verbal and written communication skills
• Strong Microsoft Excel skills, including creating spreadsheets and interpreting data
• Extensive knowledge of credit and collections best practices
• Must be able to excel in a fast-paced, goal-oriented, and driven environment
• Ability to work with high volumes of customers and transactions
• Ability to represent the Finance Department favorably with other departments and external third parties including auditors and
• customers
  
  

Competencies:

• Full Cycle AR Management
• Credit Risk Management
• Data Analysis and Reporting
• Financial Forecasting
• Team Management
• Strategic Planning
• Culture Awareness
• Attention to Detail
• Analytical Thinking
• Integrity and Ethics
  
  

What We Offer:

• Competitive base salary ($93,000 - $100,000) plus bonus opportunities.
• Comprehensive benefits package.
• Generous paid time off and holidays.
• Ongoing educational and training opportunities.
  
  

Work Conditions

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Operation of desktop computer and peripherals
• Extended periods of sitting
• Interaction with employees, management, and the public at large
• Working in a busy office environment with frequent interruptions
  
  

Caesarstone US provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Caesarstone US complies with applicable EEO state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Employment with Caesarstone US may be contingent upon completion of background check, drug test, execution of an employment agreement, or any other contingencies the employer may require.

We are committed to fostering an inclusive and accessible environment. Caesarstone is an equal opportunity employer committed to diversity and inclusion and welcomes and encourages applications from people with disabilities.