Account Manager

With millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations and maximize revenue.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global network that includes OpenTable and KAYAK's portfolio of travel brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined.

Hospitality is all about taking care of others, and it defines our culture. You’ll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed.

The Account Manager leads a portfolio of restaurants and is responsible for the full customer lifecycle. From bringing the restaurants on to the OpenTable network to supporting them on how to use and get the most from being an OpenTable customer.

In This Role, You Will

• Cultivate and build upon existing high-level relationships to serve as a trusted advisor to Restaurants.
• Assist restaurant management with configuration to optimize reservation flow
• Complete detailed report templates on the installation for Technical Support staff at OpenTable
• Understand customer needs and identify sales opportunities to upsell Marketing assets to restaurants.
• Achieve company goals and sales objectives set quarterly.
• Place OpenTable reservation links on customer restaurant websites
• Track weekly meeting activity in Salesforce
• Monthly meetings with Best-in-class members
• Act as an advocate for restaurant customers and resolve cross-functional issues
• Act as the high-level point of contact for restaurant customer concerns
• Work with the Marketing team to help craft and implement restaurant specific marketing programs and drive participation in promotional programs
• Collect feedback from restaurants to suggest feature and functionality requirements for product upgrades
• Educate operators about trends in the industry and offer rare insight
• Lead restaurant retention rate; aid in the re-signing of customers with expired contracts
  
  

Please Apply If

• Account management or equivalent experience in a restaurant/hospitality environment; validated customer service skills
• A good listener, capable of understanding restaurants business objectives.
• Deep expertise in restaurant operations and management experience working in the restaurant market
• Ability to work across many departments to take on problems and achieve results
• Keenly supervise economic and industry drivers and understand implications on the restaurant business, including identifying new business opportunities
• Ability to handle objections and comfortable with a consultative sales approach
• Confident in the delivery of training and speaking in front of groups
• Excellent social and planning skills: task prioritization, effective time management
• Strong writing, presentation and interpersonal skills
• Analytical and data driven approach for making and supporting business decisions
• Knowledge of Google Suite, basic web design or html is a plus
• Valid driving license and transportation (all business related travel expenses reimbursed)
• Appreciate working in an unstructured and forward-thinking environment
• College degree preferred
  
  

This role may require travel up to 60% within the local area. If remote, travel will not be required.

Benefits

• Generous paid vacation
• Day off on your birthday
• Company matched retirement plans
• Health, dental and vision insurance plans
• Flexible Spending Accounts
• Headspace Subscription
• Drinks, coffee, snacks, games
• Flexible hours
• Universal Paid Parental leave
  
  

Note for Connecticut Residents: To receive estimated salary range information for this role pursuant to Connecticut's "An Act Concerning the Disclosure of Salary Range for a Vacant Position", email [email protected]. You must include the name of the position in your request.

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this United States located role is $70,000 - $80,000.

In addition to a competitive base salary, roles are eligible for additional compensation and benefits including: commission-based compensation; health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave and benefits.

Diversity and Inclusion

We aspire to have a workplace that reflects all of the diverse communities we serve. We know that when we have diverse teams we produce more creative ideas, products, and better outcomes for our team members. OpenTable/KAYAK is proud to be an Equal Opportunity Employer, and we welcome and encourage candidates from all backgrounds and experiences to apply for roles on our team. Whoever you are, just be you.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request accommodation.