Account Director

About Medallion

Healthcare is going through an unprecedented transformation towards digital care. Medallion provides the critical administrative infrastructure to make that change possible. Our platform enables organizations to license their providers in new states, verify existing credentials, and get in-network with health plans. In just over three years, our platform has become an industry standard powering hundreds of healthcare companies to reduce administrative burden for tens of thousands of providers across the country. To date, Medallion has saved over 500,000 administrative hours for our customers!

Founded in 2020, Medallion has raised $85M from world-class investors like Sequoia Capital, Google Ventures, Spark Capital, Optum Ventures, and Salesforce Ventures.

About The Role

As an Account Director at Medallion, you will serve as the dedicated liaison for our largest customers. Your primary focus will be to drive customer adoption, success, and revenue growth by leveraging the full potential of the Medallion platform and services. You'll conduct routine health checks, assess business value, and ensure our customers achieve optimal returns on their investment.

This role reports directly to Medallion's Senior Vice President of Customer Account Management. Base compensation ranges from $135,000 to $190,000, with additional benefits including equity, bonuses, and comprehensive benefits packages, reflecting market data, geographic location, skills, qualifications, experience, and level.

Responsibilities

• Customer Engagement: You will serve as the primary point of contact between our customers and Medallion, seamlessly transitioning from the sales process to implementation and renewal, ensuring a smooth journey towards achieving their objectives.
• Business Outcome Definition: Collaborate closely with customers to pinpoint and articulate their desired business outcomes, driving towards maximum value realization throughout their journey with Medallion.
• Trusted Advisor Relationship: Forge deep, trust-based relationships with customers and executive sponsors, guiding them towards optimal product adoption and leveraging our solutions to unlock their full business potential.
• Opportunity Identification: Proactively identify, sell, and position opportunities for additional Medallion offerings, continuously seeking avenues to drive and enhance customer value.
• Adoption Monitoring and Optimization: Monitor usage patterns and adoption trends, offering strategic recommendations to mitigate risks and cater to evolving customer needs, while also optimizing their utilization of Medallion solutions.
• Efficiency Enhancement: Identify and eliminate any inefficiencies in the deployment of Medallion solutions, streamlining processes to ensure seamless integration and maximum value extraction.
• Health Checks and Renewal Management: Conduct thorough assessments of customer health and ROI, proactively identifying renewal risks and collaborating closely with internal stakeholders to ensure successful renewals and long-term satisfaction.
• Customer Feedback and Advocacy: Serve as the voice of the customer within Medallion, actively soliciting feedback and insights to drive continuous improvement across all facets of our products and services.
• Strategic Oversight: Partner with Operations, GMT, Implementation, and Project Management teams to plan and execute implementation SLAs, tasks, and milestones, ensuring a strategic and seamless implementation process.
  
  

Requirements

• Bachelor's degree in Business Administration, Sales, or related field; MBA preferred.
• 7+ years of experience in strategic account management or similar roles.
• Proven track record of meeting or exceeding revenue targets and account management metrics.
• Strong understanding of SaaS business models and experience working with enterprise-level clients, preferably at >$500K annual contract value
• Exceptional communication, negotiation, and relationship-building skills.
• Exceptional ability to collaborate effectively with cross-functional teams.
• Strategic thinker with the ability to identify growth opportunities and drive results.
• Proficiency in CRM software and other relevant tools.
• Flexibility to travel as needed
• Demonstrated leadership capabilities with a focus on coaching and mentoring team members, and building new processes
• Operations experience and previous start-up experience a plus
• Healthcare experience a plus