International Account Administrator

The Account Administrator is responsible for daily customer order administration of all order types for BUNN’s international customers. Position is responsible for managing and maintaining the details of orders submitted via multiple channels. The Account Administrator works with customers regarding BUNN product selection, logistics, global trade compliance, and other customer service needs.

DUTIES AND RESPONSIBILITIES

• Accurately and efficiently processes quotes and customer orders of all order types through all methods of with an elevated level of professionalism;
• Identifies and assesses customer needs to achieve satisfaction;
• Responsible for appropriate application of and maintenance of all necessary export authorizations and documentation;
• Monitors order status reports, inventory levels, and communicates with customers on expected ship dates;
• Communicates with customers in a professional, patient, and courteous manner to resolve issues related to the order process;
• Resolves any current or emerging issues that customer might face with accuracy and efficiency and providing appropriate solutions and alternatives;
• Communicates with internal and external customers regarding returns status and activity;
• Monitors areas of concern on an on-going basis and follows up with team responsible;
• Responsible for documenting all customer communication in Salesforce;
• Uses discretion in maintaining confidential information;
• Effectively communicates, both verbally and in writing, with team members at all levels within the organization;
• Handles multiple assignments and project load;
• Participates in the company quality improvement and lean processes;
• Performs special projects, assignments, or other duties as requested.

QUALIFICATIONS

Minimum qualifications include an Associate degree with a focus in Business, International Studies, OR equivalent relevant experience in related field preferred. Bachelor degree in the same is preferred. Experience with export logistics and documentation is preferred. Minimum three to five years’ experience in customer service is preferred. Experience with SAP and/or Salesforce is a plus; bilingual is also a plus. Ability to manage phone calls and emails surrounding customer orders accurately and efficiently. Other requirements include strong written and phone contact handling skills; active listening; the ability to research and analyze as a manner of problem-solving; ability to handle simultaneous requests; ability to effectively work cross-functionally, independently, and with strong collaboration skills; detail-oriented with the ability to rapidly learn and communicate new process recommendations and technologies; ability to identify issues/opportunities and recommend solutions; confident; committed; accountable; ability to make decisions; professional written and verbal communications skills; proficiency in Microsoft Office software; well-organized; ability to remain calm, set priorities, manage time effectively and complete work on time and within budget; well-developed interpersonal skills.