Paulette Greene

“Paulette was our first Customer Success hire at SetSail and did an amazing job building our Customer Success and Professional Services teams from the ground up. Because of her leadership, SetSail consistently earned high praise from our customers and won several “Easiest to do Business with” awards on G2. As an early hire at SetSail, Paulette had to wear many hats, including a stint as our Head of Sales. She was flexible, reliable, and always willing to step up. Her adaptability helped SetSail scale and succeed. One of Paulette’s unique strengths was her ability to contribute across our company. As the leader closest to our customers, she did an amazing job championing customer stories and feedback - helping my Product team shape the roadmap, serving as a pre-sales Specialist, and partnering with Marketing to refine our go-to-market message. She became a go-to leader for quick feedback and input on all our strategic projects. I hope I get to work with Paulette in the future and I strongly recommend her for any CS Leadership role. If there’s any additional info I can share, please reach out to me directly!”

“I had the pleasure of working with Paulette as a Director of Customer Success at SetSail, where she served as the VP of Customer Success. Paulette proved to be one of the strongest leaders I've had the privilege to work with. Paulette's management style is highly collaborative, with a deep understanding that the success of individuals and teams directly contributes to the success of the company. She has a talent for setting goals that are a stretch, yet achievable, and the accomplishment of these goals contributed to the betterment of both myself and the entire customer success team. Paulette's leadership extends beyond her immediate team; she is often sought out by others in the organization for her valuable advice and guidance, which she provides generously. Paulette's exceptional depth of knowledge, tenacity, and ability to tackle serious challenges head-on are noteworthy. She is adept at rolling up her sleeves to establish operational processes and standards while also effectively engaging with C-level stakeholders both internally and externally. Her impact on the organization is significant, and I have no doubt that she would excel in any leadership role she takes on.”