XOi

XOi: The future of field service technology is here. ➡ xoi.io

💡 The role of technology, especially AI, in a modern trade business should enhance and accelerate the work of a technician.  For a group of people that don't necessarily have a passion for technology, and got into this line of work in order to use their hands and fix problems for customers, AI should act as a whisper that enhances their on-the-job experience. XOi CEO C. Aaron Salow joins Matt Jones on The Site Shed Podcast to discuss technology and overcoming labor shortages. Listen here: https://lnkd.in/g8begVAs

What makes a good technology partner? For XOi, it's all about improving collaboration between the field and the office. That's why we're proud to integrate with Service Pro by MSI Data. With XOi, Service Pro users have a tool that offers faster support to technicians, and provides a unique service experience to each customer. Learn more about this integration➡️ https://hubs.li/Q02yRFdG0

XOi continues to fortify its leadership team and enhance its commitment to world-class customer success and technology with the announcement of four new executive promotions. XOi has named Paige Collins the company’s chief customer officer and Jeff Prince chief technology officer. Kiri Leibold has been named XOi’s new VP of customer success, and Jon Jackson has been named the company’s new VP of customer support. Read the news➡️https://hubs.li/Q02yCmmT0

In order to attract a new generation of employees into the trades, the entire conversation around field service needs to change. For field service companies, finding ways to address the staffing challenge and growing skilled trades gap will require a mix of new recruitment approaches, new technology, and imagination. With data‑focused solutions and a centralized knowledge repository, field service organizations can create internal training programs, provide better support to their workforce, and continue to provide reliable service even with fewer resources. Read XOi's latest white paper on re-evaluating the skilled trades gap. ➡ https://lnkd.in/ebGGpyaM

✅ [Checklist] The Contractor’s Event Guide: Attending a field service-specific convention provides a unique opportunity to explore and invest in technology tailored to your industry. To maximize your convention experience and technology investment, download our targeted checklist: https://hubs.li/Q02xNL5w0

👉Using Technology from a Tech's POV When field service technology is easy to use (and easy to learn) from a Tech's POV, it's like having a helping hand on every jobsite. The team at Lee Company use XOi so they can complete jobs fast, with guaranteed accuracy, and be the eyes and ears for their customers.

💡 In an increasingly competitive industry facing a chronic labor shortage and the radical disruption of supply chains, it’s important to search for solutions that truly empower technicians, the people who are the heartbeat of field service. Many of the technology-based solutions that have emerged in recent years have failed to enhance the experience of techs in the field. The digital transformation of the trades promised to streamline processes and communication, but many technicians feel overburdened by the amount of documentation and data entry that is now required for every job. Some technicians report using as many as nine different applications in a single day just to complete straightforward jobs. XOi's Senior Process Engineer John P. Cahalan II talks to Contractor magazine about investing in the right digital field solution to protect and empower technicians ... your company’s most important asset. Read the article➡️https://hubs.li/Q02wFXG40

Heading to Palm Springs for the Field Service Summit? Meet us tomorrow (May 7th) at 4:55 pm for the Track B panel on Interactive Data Visualization: Bridging the Gap Between Data and Decision Making, from the Field to the C-Suite. https://hubs.li/Q02w39NV0

XOi has made it easy for Arista Air Conditioning Corp. to share important historical data about the systems they service. Improving this internal communication and data sharing has had "the hugest impact" from a technical standpoint. Listen as Arista's VP of Operations Vinnie Eckerson and J.P. discuss how technology has given Arista Air a better understanding of their entire business on XOi's Final Mile podcast➡️ https://hubs.ly/Q02tQSWr0