📣 Exciting news to share! ujet.cx is so proud to be a 2024 CCW Excellence Awards Finalist for Cloud-Based CX Solution of the Year! We were the Winner in this category last year, and are honored to be recognized again! The awards recognize the most innovative companies, and we're happy to be part of this group! Take a look at all of the amazing finalists this year and congrats to all of them! ➡ https://lnkd.in/dp_W4xAq #CCWAwards
ujet.cx
Software Development
San Francisco, California 7,875 followers
UJET Transforms Your Contact Center with the Power of AI
About us
UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.
- Industry
- Software Development
- Company size
- 51-200 employees
- Headquarters
- San Francisco, California
- Type
- Privately Held
- Founded
- 2015
- Specialties
- customer support, customer service, CCaaS, Customer Experience, CX, Contact Center, and AI
Locations
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Primary
Get directions
201 3rd St, Suite 950
San Francisco, California 94103, US
Employees at ujet.cx
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Tony Cheung, CPA, MBA
VP Controller at UJET, Inc.
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Jason Krikorian
Cofounder Sling Media
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Baker Johnson
Customer Service Modernization at Google Cloud (via UJET) & Customer Contact Week (CCW) Advisory Board
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Olena Sholomytska
Principal Program / Project Manager | Senior Product Manager | Strategic Consultant | Account Executive
Updates
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Generative AI is poised to completely redefine how you connect with customers. Leaders are taking notice. They see the potential to revolutionize self-service, transform customer journeys, strengthen customer understanding, and unlock employee happiness. But how do you get there? CCW Digital's exclusive Market Study dives deep into the strategic changes needed to capitalize on Generative AI. Get your copy here: https://lnkd.in/gD44MvxM
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Legacy Thinking and Process Don’t Work for AI-Powered CX A task-oriented approach has many more merits than a human-oriented strategy when it comes to contact center AI and virtual agents. Read more in the all new CX Today article by Charlie Mitchell: https://lnkd.in/grwSkMjp
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It's getting closer to #CCWVegas - are you ready to WIN BIG? Stop by our booth #509 at the show, June 3-6th at Caesar's Forum and check out all of the exciting things we have in store for our booth visitors! Book a meeting with our team before you head to Vegas so we can get some 1x1 time with you to chat about your contact center needs ➡ https://lnkd.in/gG_n35sk We'll see you in Vegas!
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We're getting closer to CCW Las Vegas, June 3-6th at Caesars Forum! If you have not registered for a pass yet, be sure to grab one at the link below and stop by booth #509 to check out a demo of Google Cloud Contact Center AI Platform! We will be onsite the entire week doing demos and scheduling meetings, so reach out today to set up time with our team! Book a Meeting: https://lnkd.in/dFQvaJPY Register Here: https://lnkd.in/dN3YfHMK #CCWVegas
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Big developments are taking place in the world of customer contact, as #AI promises to transform customer engagement. By leveraging the vast amounts of available data, AI has the potential to exceed customer expectations and deliver a superior experience across multiple channels around the clock. This comprehensive research report explores the current and future applications of AI and machine learning in contact centers. Get Your Copy: https://lnkd.in/dXQ9wNmp
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How can you properly seize the opportunities of digital and AI? How can you modernize your service experiences to simultaneously boost operational efficiency and customer satisfaction? This Market Study provides the answers! Get Your Copy Now ➡ https://lnkd.in/g2jXBy9n
🤔 Digital and AI: How can you boost customer satisfaction?
cvsoci.al
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ujet.cx customer success story: By deploying virtual assistants to authenticate customers before being transferred to a live agent, Turo’s average call handle time decreased by 2.7 percent, while its average chat handle time dropped by over four minutes. Read More: https://lnkd.in/datWaUbE
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Headed to Customer Contact Week Las Vegas next month? Be sure to stop by booth #509 to learn more about Google Cloud Contact Center AI Platform and see a demo! Register for the event here: https://lnkd.in/gFShq3Mj Reach out to book a meeting with one of our CX & AI experts today - spots are filling up fast! 😎
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It's always wonderful to hear positive feedback from our customers! Just like the feedback from the review below. 🙌 You can read more wonderful reviews on our G2 vendor page and see why ujet.cx is #1 in User Satisfaction for Contact Center Operations for 4 Years in a Row! ➡ https://lnkd.in/dYren54u
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