We’re diverse by nature, inclusive by choice. We provide equal opportunities and we never tolerate discrimination. Our inclusive culture helps broaden our perspectives, and drive innovation. #PrideMonth #Pride2024 #lgbtq 🏳️🌈
Transcom
Outsourcing and Offshoring Consulting
Behind the brilliance of the most ambitious brands on earth.
About us
Transcom provides digitally enhanced customer experience (CX) services to some of the world's most ambitious brands. More than 300 clients globally, including disruptive e-commerce players, category redefining fintechs, and technology legends rely on us for on-, off-, and nearshoring services. Transcom’s over 33,000 employees work in 90 contact centers and work-at-home networks across 28 countries, creating brilliant experiences in customer care, sales, content moderation, and backoffice services. We help our clients drive their brands forward, customer satisfaction up, and operating costs down.
- Website
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https://www.transcom.com
External link for Transcom
- Industry
- Outsourcing and Offshoring Consulting
- Company size
- 10,001+ employees
- Headquarters
- Stockholm
- Type
- Privately Held
- Founded
- 1995
- Specialties
- Business Process Outsourcing, Customer acquisition and retention, Customer care and technical support, Credit collection, Debt purchase, Back office, Legal services, Market research and intelligence, CRM consulting, Translation and interpretation, Process automation, Customer journey mapping, and CX advisory
Locations
Employees at Transcom
Updates
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If you're ever on the fence about working with Transcom because you don't know how soon you'll feel the difference, this should help you decide. We're incredibly proud to announce that Transcom has received the Avon International EMEA supplier award. While gaining the recognition of an industry powerhouse is stunning in and of itself, we're most thrilled about the fact that this award comes within a year of starting our partnership with Avon. Good things come to those who wait, and with Transcom they don't even have to wait that long.
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Ayer acompañamos a nuestro Business Partner Zendesk en su evento anual #ZendeskPresentMadrid. Fue una tarde especial, en la que asistimos a la presentación de nuevas e increibles soluciones de IA, con casos de éxito y proyectos realmente inspiradores en la que compartimos experiencias con todos los asistentes. Gracias a Zendesk por contar un año más con Transcom como patrocinadores. ¡Apoyando siempre la innovación!. #behindthebrilliance #proudtobetranscom #CX #IA
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Sometimes inequality slips between the crack. Not on purpose. Not because of bad intentions. Enter unconscious bias. What is it? How to recognize it? How to battle it? Read on: https://lnkd.in/gwRSjfYc
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We're kicking off our fresh series of Chats about #AI from different perspectives. The aim is to view AI through more than just a purely tech perspective. We're starting with a chat with our head of corporate marketing - Ewa Dabrowska. Read more: https://lnkd.in/gJrvChMh
Transcom Chats with Ewa Dąbrowska. - AI series
transcom.com
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Exciting things are happening. Transcom Tunisia happily welcomed our new CEO, Brian Johnson. Together, we celebrated surpassing 2000 employees, establishing #Tunisia as a center for growth and opportunity at Transcom. Cheers to a promising future for Transcom Tunisia under inspiring leadership! #WeAreTeamPlayers
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We are proud to share that Transcom presented at the 5th Annual CX Management for Life Science event. Our very own Carla Pinto e Conde, Regional Manager at Transcom Portugal, delivered an insightful presentation titled "Patient-Centricity in a Global World: Building High-Performing, Patient-Focused Support." During her session, she covered several crucial topics: • Real-World Case Study: Demonstrating the positive impact of multilingual patient support services. • Best Practices: Building dedicated, cross-functional teams focused on patient needs within an outsourced pharma setting. • Key Strategies: Fostering seamless collaboration and knowledge sharing between pharmaceutical companies and their outsourced partners. • Expert Insights: Leveraging the right blend of expertise and innovative technology to streamline global operations and elevate patient satisfaction. We are excited to have been part of such an influential event and to contribute to advancing patient-centric care in the life sciences sector. #LifeSciences #PatientCentricity #CX #Pharma #Healthcare #Transcom #PatientSupport
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🎉 Thrilled to share that our team had an incredible time at #CCWLasVegas! 🎉 It was an epic few days filled with valuable conversations about customer experience and the latest trends reshaping our industry. From innovative technologies like AI to evolving customer expectations, we gained so much insight. Looking forward to leveraging these experiences to drive our strategies and operations forward! 💡✨ #CustomerExperience #AI #Innovation #Networking #Learning #CCW2024
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We talk a lot about our values, but we also do something about them. Transcom was proud to give a donation to the Udruga Krijesnica Association in Zagreb which helps children with malignant diseases, and their families. We would also like to invite you to visit their website and to make a donation if you can. Donate to Krijesnica: https://lnkd.in/gtjdfd_y
Doniraj - Udruga Krijesnica
krijesnica.hr
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We're thrilled to share a new blog post by Jonas Berggren on how #AI can revolutionize #CustomerExperiences and transform your team's performance. Discover practical solutions to elevate your business today. Read more: https://lnkd.in/gSaNqQxb
The power of AI today: practical solutions for revolutionizing CX and transforming your team performance. - guest blog by Jonas Berggren
transcom.com