RXO, Inc.

Navigating the LTL Landscape: Key Considerations for Shippers Whether you’re an experienced logistics professional or a business owner overseeing shipping operations, managing the complexities of less-than-truckload shipping can be challenging. With many options and carriers available, it can be difficult to identify the right partner. Here are essential factors to consider when selecting an LTL provider: 1. Leveraging Expertise  When resources are limited, partnering with an LTL provider becomes more than a transactional relationship—it’s a strategic move. An external team can enhance your logistics capabilities by: Industry Knowledge: Experienced LTL providers bring industry insights, optimization ideas, best practices and regulatory expertise and can guide customers through complex shipping requirements. Carrier Relationships: Choosing an LTL provider with deep carrier relationships is imperative. A good provider has dedicated resources that know your business needs – and transportation experts that provide constant support to ensure your network stays moving. 2. Technology and Visibility  In today’s data-driven world, technology is a non-negotiable aspect of logistics. Look for technology that includes: Real-Time Tracking which allows customers to monitor shipments, anticipate delays and proactively address issues. Data-driven insights help optimize routes, reduce transit times and enhance overall supply chain efficiency. Integration with the LTL provider’s platform, which enhances efficiency. APIs, EDI and web portals facilitate smooth data exchange. 3. Other Critical Factors Beyond the Basics  On-Time Delivery: Timeliness is paramount in logistics. An LTL provider’s ability to consistently deliver on time directly impacts a business. Evaluate the provider’s track record for meeting deadlines - reliable performance matters.  Protecting Your Cargo: Damage during transit can lead to financial losses and customer dissatisfaction. Assess the provider’s approach to cargo protection including their packaging guidelines and how they handle claims for damaged goods. Accurate Invoicing: Billing discrepancies can cause frustration and impact cash flow. Prioritize providers with transparent invoicing practices that include detailed invoices with a clear breakdown of charges and an established dispute resolution process, and technology that can help identify upfront costs so you don’t incur any surprise charges when the bill comes. 4. The One-Stop Shop Advantage   One-stop shop convenience is a game-changer for shippers who want to have LTL and truckload (TL) services seamlessly integrated under one roof. By partnering with a provider that offers both LTL and TL solutions, shippers can save time and money.  An LTL provider that combines convenience, expertise, and cutting-edge technology can transform your shipping operations. When evaluating LTL options, think beyond the transaction—think partnership. RXO, Inc.