KWI

No one wants to be a number. To make your customer feel like an individual, you need to create a genuinely personalized experience for them. Here's how: 📊 Understand their history — Empower your store associates to have an on-the-spot picture of your customer’s purchase history and preferences by giving them access to customer data 💁♀️ Offer unique recommendations — Delight your customer by giving them personal recommendations based on their past purchases 🛍️ Implement meaningful loyalty programs — then prepare to see larger and more frequent purchases, while curating even more customer data Find this and more ways to delight your customers with our eBook "5 Strategies to Create Unforgettable Retail Experiences" ➡️ https://lnkd.in/gvFjwadA

Are you capturing insights from your store teams? 💡 If not, you're missing out on valuable ways to improve your shopping experience. Peter D. Yang of 42 Technologies shares his thoughts on how to approach this vital step in your retail business strategy. 🎤 Carol Spieckerman

We couldn't agree more with this 🔥 take from Casey Drake at Endear. Your associates represent your brand more than you think. They're a vital part of the customer experience, just like your store environment and your POS.

Does your POS provide the data you need to make strategic business decisions? If not, it's impacting your bottom line. Period. Grab your checklist of 10 things your POS should be doing for you (and how to upgrade if not) with this POS Upgrade Guide ➡️ https://lnkd.in/g9wYyGii

Still making decisions off anecdotes? 🤔 If you're not using data, you're already behind. 📊 But don't take our word for it, retail technology expert Christopher A. Corbin of Sophelle reminds us of the importance of using data to drive your business decisions. Interviewed by: Carol Spieckerman

Share with us: What’s the coolest thing you’ve seen a retail brand do that made for an ✨amazing customer experience✨ ?

Let's get into it: What is a "magnetic moment"? 👇 Moments that simply and clearly draw your customer in. 🧲 It's that moment when your brand shows up in a shopper’s everyday routine. 🧲 That moment when you wow your customers with new products or capabilities. 🧲 That moment when a store associate surprises your shopper in a personalized, helpful way. You can’t guarantee when, where, or how a customer will make a buying decision. What you can do is create more unique experiences and opportunities for them to engage with your brand. Our latest eBook, 8 Magnetic Moments will inspire you and show you how to create more of these magnetic moments. So that your customers keep coming back for more. Download it here: https://lnkd.in/gEx9T32h

Congrats to our client Pandora on a successful Q1! 🎉

Paula Levy has a PSA for retail executives: Spend time in your stores. Talk to your customers 🤝 "I bring the executives with me and we get behind the sales counter and we help customers and we go through everything." You'll get valuable feedback straight from your customers and get a chance to see your retail associate's pain points. It's a win-win for your brand.

Your customers don’t care if the product they want is in the backroom, a warehouse, another store, or another state. All they're thinking is: “Can you get me what I want, when I want it?” Curious how your brand could turn this need into a 🧲 magnetic moment 🧲 that leads to lifetime brand loyalty? Learn how in our latest eBook that just dropped—8 Magnetic Moments: The Retailer's Blueprint for Omnichannel Success >>> https://lnkd.in/gEx9T32h