The Google Cloud Next '24 conference was a blast for our team! KODIF is proud to be chosen as one of only 15 North American startups to participate in the prestigious 10-week Google for Startups Accelerator: AI-First program. During the Demo Day at the Next'24, our CTO, Norm Usenkanov, had an amazing chance to showcase our GenAI-powered solutions for #customersupport teams. 👏 📍 Find more about the program here: https://lnkd.in/dmi3J72p 📍 Want to streamline your customer support operations? Book a demo with us to see the GenAI-powered solutions built by our team for you! https://lnkd.in/d5eWZP-6 #automation #genai
KODIF
Software Development
Palo Alto, CA 9,049 followers
CX and Support automation platform powered by GenAI and Low-code.
About us
Customer support automation platform powered by generative AI and Low-code. Our mission is to bring effortless customer and agent experiences to every company that is obsessed with its customers but doesn't have an army of engineers.
- Website
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https://kodif.ai/
External link for KODIF
- Industry
- Software Development
- Company size
- 11-50 employees
- Headquarters
- Palo Alto, CA
- Type
- Privately Held
- Founded
- 2021
- Specialties
- cx automation, customer service software, self-service tool, cx self-service automation, customer experience, customer support automation , AI for customer support, self-service solution , chatbot automation, call center automation , omni-channel, multi-channel platform, self-service bots, self-service widgets, support automation tool, and Zendesk integration
Locations
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Primary
Palo Alto, CA 94306, US
Employees at KODIF
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Norm Usenkanov
Co-Founder & CTO at KODIF | ex-Uber
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Alexander Tran
Partner at Plug and Play Ventures
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ian mabie
Banking Product Lead at Current
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Mike Zayonc
Co-Founder at Kodif | Kodif provides chatbots and email automation for customer customer support automating 90% of tickets and improving overall…
Updates
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Our team had an incredible experience at the LA E-commerce Summit! This event was a great opportunity to engage with industry leaders and exchange ideas on transforming customer support through GenAI and automation. Excited to continue these conversations and elevate customer experience to the next level! 🚀 Book a demo now to learn more about lifecycle ticket automation for your team! https://lnkd.in/d5eWZP-6 #Ecommerce #GenAI #CustomerExperience #Automation
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Less than a day left to join a special webinar for #CX leaders in the #ecommerce space! We're hosting a session with Kristen Szustakowski, an experienced CX consultant, who will share her insights on AI adoption and tips for securing executive and agent buy-in. 📍 Date: May 30 @ 11AM PT / 2 PM EST Don't miss out – register here! https://lnkd.in/gnYuuufc #aiadoption #customersupport #cxleaders
Finish Spring Strong with our New Webinar! 💪 We are excited to host a special session "Top 5 Essentials for Implementing AI in E-Commerce CX Teams" featuring Kristen Szustakowski, a CX Consultant at The CX Coach! We'll delve into Kristen's experience leading CX at Shokz, where she overcame numerous challenges and achieved remarkable success. 📌 Key webinar highlights you can't miss: 1️⃣ AI in CX Landscape: An overview of the significant shifts in CX tools over the past two years. 2️⃣ Training AI Models: The importance of training AI models, measuring ROI, and preparing your team for AI adoption. 3️⃣ Choosing the Best Tool: Criteria for selecting the most impactful AI tools for your team. 4️⃣ Getting Executive Buy-In: Effective strategies to articulate the benefits of AI in CX to executives. Don't miss this opportunity to enhance your CX strategies! Secure your spot now! Register here: https://lnkd.in/dyxwyBuq #genai #customersupport #cxautomation
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Sharing the latest Silkroad Innovation Hub podcast episode featuring our CTO, Norm Usenkanov!🎙️ In this discussion, Norm delves into several topics, including: 1️⃣ His career journey at Uber 2️⃣ The difference between being a Technical Multiplier vs. a People Multiplier 3️⃣ Strategies for managing an effective team in a startup 4️⃣ The pivotal role of a CTO in the early days of a startup 5️⃣ Tips on landing your first job in engineering Don't miss this rare opportunity to gain valuable insights from Norm's experiences! 📍 Listen the podcast here: https://lnkd.in/dd4Hcb53 #ai #genai #automation #startup
Norm Usenkanov - Kodif CTO (Ex Uber, Innovating Customer Support) | Silkroad Podcast (Audio)
https://www.youtube.com/
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This Memorial Day, we at KODIF extend our deepest appreciation to the heroes who have sacrificed their lives for our freedom. 🇺🇸 We encourage everyone in our community to reflect, remember, and express gratitude. Let's come together to celebrate their bravery and keep their memories alive. #MemorialDay #RememberAndHonor
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🚨 Reminder: Our webinar is less than a week away! 🚨 Join us next Thursday to learn more about the drastic shift in #CX automation and the strategies to get executive buy-in with an industry expert Kristen Szustakowski! Key Takeaways: 1️⃣ How AI is transforming CX and adding personalization. 2️⃣ Essential questions for CX leaders to ask vendors. 3️⃣ Best practices for AI training, ROI measurement, and employee preparation. 📅 Date: May 30 @ 11am PT / 2pm EST Don’t miss out! Register now: https://lnkd.in/gYt9g44Z #CustomerExperience #AIinCX #genai #Customersupport
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Join Mike Zayonc as he'll be presenting KODIF product demo at Plug and Play Tech Center AI Meetup focused on the transformative power of AI in Supply Chain Tech! 🗓️ Date: May 23 at 4pm 📍 Location: Plug and Play HQ, 440 N Wolf Road, Sunnyvale Don't miss out on this opportunity to learn more about the #customersupport AI innovations for supply chain space. 📍Register here: https://lnkd.in/eQ_MBYr5 #AI #GenerativeAI
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Our team had an amazing time at the LA E-commerce and Retail Summits on May 16! Hosting a dinner for leaders in the CX space was a highlight! A special thanks to David Sudolsky, Julia Bedanova, Jennifer Duguay, and Aram Taslagyan for joining us and sparking such engaging conversations! 🙌 We are excited to attend more events like this and connect with more inspiring #CX professionals in the future! 💫 Want to learn more about how KODIF solutions optimize customer interaction workflows? Book a demo now! https://lnkd.in/d5eWZP-6 #cxautomation #customerinteractions #genai
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Finish Spring Strong with our New Webinar! 💪 We are excited to host a special session "Top 5 Essentials for Implementing AI in E-Commerce CX Teams" featuring Kristen Szustakowski, a CX Consultant at The CX Coach! We'll delve into Kristen's experience leading CX at Shokz, where she overcame numerous challenges and achieved remarkable success. 📌 Key webinar highlights you can't miss: 1️⃣ AI in CX Landscape: An overview of the significant shifts in CX tools over the past two years. 2️⃣ Training AI Models: The importance of training AI models, measuring ROI, and preparing your team for AI adoption. 3️⃣ Choosing the Best Tool: Criteria for selecting the most impactful AI tools for your team. 4️⃣ Getting Executive Buy-In: Effective strategies to articulate the benefits of AI in CX to executives. Don't miss this opportunity to enhance your CX strategies! Secure your spot now! Register here: https://lnkd.in/dyxwyBuq #genai #customersupport #cxautomation
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🎉 Big shoutout to Mike Zayonc and Craig Stoss for their insightful talk on How to Differentiate AI Solutions for #CX at Support Driven EXPO! Mike also showcased the functionality of KODIF's chatbot, captivating a standing-room-only audience! This turnout is a clear indicator of the significant interest and investment in #AI within the CX space—it's not just the future; it's our current reality! Interested in learning more? Book a demo with us today and discover how you can transform your CX with AI! https://lnkd.in/d5eWZP-6 #genai #customersupport #cxautomation