Journal of Patient Experience

Understanding the differences in telehealth experiences across demographic groups is crucial to addressing disparities in telehealth usage. This study identifies themes most pertinent to patients’ negative telehealth experiences by age and race, aiming to inform interventions that enhance future telehealth experiences. While common challenges were found, distinct aspects of telehealth experiences were highlighted by different demographics, emphasizing the need for targeted interventions to improve telehealth for all. #Telehealth #PatientExperience Read the full study: https://lnkd.in/eu-f92br Laura Cooley, PhD Sage

Don't miss this opportunity to share your work and connect with like-minded colleagues! Submissions close June 24th. Submit your abstract here: https://lnkd.in/eT_UuzWR

Empathy can significantly improve outcomes for both patients and clinicians, but how can empathy be taught effectively? Our latest article suggests that virtual reality could be a game-changer. In collaboration with four patient partners, the authors developed an innovative teaching method using virtual reality and patient stories. The results show virtual reality offers a promising opportunity when it comes to teaching empathy as well as providing a better understanding of the patient experience. Dive deeper: https://lnkd.in/eZ_NRQei Laura Cooley, PhD Sage

This study aimed to create a Patient-Reported Experience Measure (PREM) to compare care experiences in emergency departments, walk-in clinics, and primary care practices. Developed through a rigorous 5-phase mixed-methods approach, the Ambulatory Patient EXperience (APEX) questionnaire showed high clarity and usefulness, while pilot testing revealed significantly better access, cleanliness, and respectful treatment in clinics compared to EDs. This tool promises to enhance patient experience evaluation across diverse clinical settings. You can read more about the APEX questionnaire and the its promising impact on enhancing patient experiences and shaping the future of healthcare here: https://lnkd.in/eGy-hzJM #Healthcare #PatientExperience #QualityCare Laura Cooley, PhD Sage

As the number of clinical learners increases, so too does the importance of understanding patients' experiences in clinical learning settings. This latest study examines patient experiences with multiple allied health professional students in clinical settings. While patients reported positive relationships and feelings of safety, they lacked tailored information about working with student groups, highlighting the need for better communication to enhance patient comfort and care. Read more: https://lnkd.in/eUF9NQTk #Healthcare #PatientExperience #MedicalEducation Laura Cooley, PhD Sage

India's healthcare system relies heavily on Primary Healthcare Centres (PHCs) as a foundational element. The WHO underscores the vital role of PHCs in enhancing community health. Our recent study delves into the patient perspectives at three PHCs in Bengaluru, revealing that patients evaluate these centers based on nine key themes, particularly valuing the behavioural aspects of the personnel. These insights highlight the need to integrate patient feedback into PHC performance metrics to improve service delivery and patient satisfaction. Read more about the findings here: https://lnkd.in/eUF9NQTk #Healthcare #CommunityHealth #PatientCenteredCare Laura Cooley, PhD Sage

Pediatric perioperative anxiety during mask induction for general anesthesia is a significant concern. Immersive technologies like extended reality headsets offer a promising solution. Results from this study demonstrate that AR can significantly enhance mask acceptance without negatively impacting cooperation or causing ED. These findings pave the way for integrating AR as a nonpharmacologic intervention in clinical practice to alleviate pediatric anxiety. Read more: https://lnkd.in/eQyTch9h #PediatricCare #AugmentedReality #PatientExperience Laura Cooley, PhD Sage

In the evolving landscape of patient- and family experience work, real-time feedback is becoming essential. This article details how the “Daily Pulse Measure" (DPM), allows real time responses to low scores with minimal administrative costs. This initiative underscores the potential of real-time feedback systems in improving patient experience with cost-effective strategies. Read more about the authors' findings and the journey of implementing the DPM: https://lnkd.in/e2YCDpYT #PatientExperience #HealthcareInnovation #HealthcareImprovement Laura Cooley, PhD Sage

A recent qualitative systematic review examined the factors influencing medication adherence among hypertensive patients. While knowledge, belief, and social support foster adherence, challenges like medication literacy and limited access persist. The authors highlight the potential of multifaceted interventions for improved medication adherence and better patient outcomes! Read More: https://lnkd.in/e4ndZiuJ #MedicationAdherence #HealthResearch Laura Cooley, PhD Sage

The return to social life following a hip fracture is not just a matter of healing bones; it's a crucial determinant in patients' overall recovery journey. This qualitative study investigate the post-hip fracture social life of patients and found an all-around team involving medicine, psychology, and sociology, working within patient-centered, community-based, and modern care strategies, can make a significant difference in enhancing social life and overall recovery outcomes. These findings underscore the multifaceted challenges patients face in returning to their social routines after injury. It's evident that recovery isn't just about physical healing; it's about restoring a sense of normalcy and connection. https://lnkd.in/eqGe2Wd9 #PatientRecovery #HealthcareResearch #InterdisciplinaryCare Laura Cooley, PhD Sage