Control. Clarity. Compliance. These are the three Cs that make up Hyro’s Triple C Standard for Responsible AI-Powered Communications in Healthcare. What does that mean? How can you achieve all three Cs? How can you bring safe, patient-facing generative AI to your health system? We explain it all in the time it would take you to place your Starbucks order. Watch our explainer video and drop this emoji (🥸) in the comment section if you’d like us to mail you your very own fake mustache. #ResponsibleAI #HyroTripleCStandard
Hyro
Software Development
Leave the repetitive tasks to us. Automate conversations on any channel with the #1 Adaptive Communications Platform.
About us
Hyro is connecting the world, thousands of AI-powered conversations at a time. As the #1 Adaptive Communications company, we’re turning complex data into simple dialogue with natural language automation and computational linguistics. Enterprises across the U.S., including Baptist Health, Mercy Health and Rent.com, trust Hyro to replace their rigid, intent-based chatbots and IVR systems with adaptive conversational experiences that are simple, fast and scalable. Our vision is to automate digital interactions in any conversational setting, 24/7, so that companies can communicate easily, convert more, and collect actionable customer insights along the way.
- Website
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http://www.hyro.ai
External link for Hyro
- Industry
- Software Development
- Company size
- 51-200 employees
- Headquarters
- New York
- Type
- Privately Held
- Founded
- 2018
- Specialties
- artificial intelligence, chatbots, voice assistants, natural language, conversational AI, virtual assistant, digital transformation, digital health, healthcare chatbot, gpt, generative ai, call center automation, and voice ai
Products
![Click here to view Adaptive Communications Platform]()
Adaptive Communications Platform
Live Chat Software
Omni-channel platform, featuring call centers, websites, SMS and mobile applications, that automates interactions using voice and text AI. 1. Ingest - Hyro seamlessly ingests data from sources such as webpages, CSVs, databases, APIs and more into their knowledge graph 2. Converse - Hyro pumps those relationships and attributes through their natural language engine, so that all conversations now have context and a high understanding rate 3. Inform - Hyro provides valuable insights that reveal trends, keywords and previously unknown issues to help teams optimize their digital channels
Locations
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Primary
Get directions
11 E Loop Rd
New York, US
Employees at Hyro
Updates
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Faris joins the team as our partnerships guru, building bridges and strategies that make everyone win. He's a relationship rockstar with a proven track record (think Qualtircs "Partner Manager of the Year"). But Faris brings more than just business! He's a science whiz (neuroscience!) and an adventurer (snowboarding & sandboarding!). 🏄♂️ SuperHyro material right there. Welcome aboard, Faris. #Hyro #NewHire #SuperHyro #GotMyCape
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Thank you for featuring Hyro in your B2B Agents Market Map, Andreessen Horowitz, Olivia Moore, & Anish Acharya. Voice is a crucial arm of our omnichannel Resposnsible AI-Powered Communications platform, enabling some of the leading health systems in the US to automatically resolve millions of repetitive, low-touch inbound calls a year. There is absolutely no reason for a patient to have to wait on hold for 30 minutes to reset their password or reschedule their appointment. Or for an agent to have to handle dozens of these mundane calls a day. We’re changing healthcare one call center at a time. Ring ring 📞 #a16z #responsibleAI #healthit
Olivia Moore and Anish Acharya see massive opportunity when it comes to voice agents. There is opportunity at each layer — infra players, consumer interfaces, and enterprise agents. For B2C and B2B voice agents, they have a few hypotheses around the most exciting emergent products. For B2B agents, they see opportunity in these areas: LLM based — but not necessarily 100% automated from day one. The “strong form” of an AI voice agent will be an entirely LLM-driven conversation, not an interactive voice response (IVR) or phone tree approach. However, because LLMs are not 100% reliable all the way through, there is likely to be some (temporary) “human in the loop” for more sensitive/larger transactions. Tuning custom models vs. prompting LLM approach. B2B voice agents will need to navigate specialized (or vertical-specific) conversations for which a general LLM is likely insufficient. Many companies are tuning per customer models (using a few hundred or low thousands of data points) and will likely extrapolate this back to a company-wide base model. The custom tuning may even continue for enterprise clients. Technical teams with domain expertise. Given their complexity, some prior AI background will be helpful — if not necessary — for spinning up and scaling high quality B2B voice agents. However, understanding how to package the product and wedge into the vertical is likely to be equally important — requiring either domain expertise or strong interest. Sharp POV on integrations + ecosystem. Similar to the above, buyers in each vertical have a few specific features or integrations that they are typically looking to see before they will make a purchase. In fact, this may be the proof point that elevates the product from “useful” to “magic” in their assessment. This is another reason why it makes sense to start fairly verticalized. Either “enterprise grade” or strong product-led growth (PLG) motion. For verticals with significant revenue concentration in the top companies/providers, voice agent companies may start with enterprises and eventually “trickle down” to SMBs with a self-serve product. SMB customers are desperate for solutions here and are willing to test a variety of options — but may not provide the scale/quality of data that allows a startup to tune the model to enterprise caliber. For more of their thoughts, check out the full story here: https://lnkd.in/eF2ACkQB
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Generative AI is exploding in healthcare, promising to streamline processes across the entire care continuum. But with great power comes great responsibility. This piece by Hyro CEO & Co-Founder Israel Krush for Electronic Health Reporter explores how regulations can ensure patient privacy, data security, and, ultimately, sustainable trust in patient-facing generative AI. Full article here: https://lnkd.in/d2_k7rXW
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If you work in healthcare you may have just heard about this little teeny-tiny niche publication called Becker's Healthcare... 😉 Catch Hyro's Field Marketing Lead, Liat Kozuch, on the latest episode of the Becker's Healthcare Podcast, chatting with the one and only Scott Becker, about Hyro's technology, culture, and vision. Listen right here 👉 https://lnkd.in/gStd7MSW
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The Bipartisan Senate AI Working Group, led by Majority Leader Chuck Schumer, has released a first-of-its-kind legislative roadmap to address the future of AI in the United States. This roadmap outlines a framework for Congress to develop AI legislation and includes a request for a significant funding increase in research and development. With China's massive investment in AI, the US is aiming to regain its footing and solidify its dominance in the field. This is an exciting development, especially for healthcare executives. AI has the potential to revolutionize healthcare delivery, from improving diagnostics and treatment plans to streamlining administrative tasks. The roadmap's focus on responsible AI development will be crucial in ensuring these technologies are implemented ethically and effectively within the healthcare system. Read our full blog post here to learn more about the details of the roadmap and its potential impact on the future of healthcare 👉 https://lnkd.in/dncn-aRq #AI #Healthcare #Technology #FutureofWork #USInnovation #China
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Developing an effective and responsible AI strategy requires careful planning and time. Health systems that delay starting this journey, rather than beginning with foundational low-risk, high-value use cases, risk falling significantly behind their peers. Our recent webinar dedicated to providing healthcare decision makers with the tools they need to start executing this process, featured Elbridge Locklear, MBA, CHCIO, CDH-E (SVP & CIO at Summa Health), Reid Stephan (VP & CIO at St. Luke's Health System), John Brownstein (Chief Innovation Officer at Boston Children's Hospital), and Israel Krush (CEO & Co-Founder at Hyro). Catch all of the insights from this online masterclass to learn how to begin safely implementing generative AI within your health system. Article right here 👉 https://lnkd.in/dwXsgGsQ
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AI Governance: Build it, outsource it, or rethink it? There are several approaches to tackling AI governance. You can build internal committees, outsource to consultants, or, like Boston Children's Hospital, you can creatively redeploy your resources for optimal impact. John Brownstein, Chief Innovation Officer at Boston Children's, shared the hospital's innovative approach to AI governance in our recent live event. Watch below 🎬 👇 Tomorrow, we're dropping a blog post with all the insights from John, alongside Elbridge Locklear, MBA, CHCIO, CDH-E (Summa Health) and Reid Stephan (St. Luke's Health System). Stay tuned 👀 #AIgovernance #ai #healtit
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🔊 SOUND ON! 🔊 We had this idea to use ChatGPT and Suno.com to generate a 90’s Hip-hop song that would help us recruit the top R&D talent on the planet. We know. It’s cringy. But also kinda catchy? Anyways, if you actually want to spend your time developing generative AI in production that is safely and responsibly helping millions of US patients every single day rather than come up with silly prompts for the next cool tool, apply for a career at Hyro right here 👉 https://lnkd.in/d7w-ABuh #careers #rdcareers #aicareers