Elion

This week in our newsletter we shared a market map for the AI Contact Center Agent Assistant category, and highlighted some of the key differentiators in the category. But, we have even more detail on the vendors listed on our site, including: Abstrakt Balto Birch.ai Bright Pattern Convin Dialpad Five9 Genesys JustCall Level AI NICE Rotera Talkdesk ujet.cx Verbal If you work for one of these vendors be sure to claim your profile in order to ensure that it accurately reflects your core differentiators. You can view the entire AI Contact Center Agent Assistant category here: https://lnkd.in/eV4HQ2u8 

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Today’s Vendor Spotlight is… @Laguna Health What Laguna Health does (Elion’s take): - Offers Conversational AI care management solutions that improve care manager efficiency and performance.  - Solutions include a browser extension and integrated platform that provide live transcriptions and structured summaries, conversation tips, suggested insights and pathways, as well as training and quality reviews. Founded: 2020 Total Funding: $21.6M Leadership: @Yael Adam @Yoni Shtein @Alan Spiro @Clay Heinz Core Differentiators (according to @Laguna Health): - Laguna's conversational AI makes care managers more efficient & effective at handling large caseloads while responding to member needs with consistency. Learn more about Laguna Health at https://lnkd.in/eVUXPJ7f. (And if you’re a healthcare vendor and want to get featured, claim and update your Elion profile today.)

Here’s your recap of last week’s health IT news 🗞️ 👇 🥼AI Clinician Assistant • Suki : The AI scribe announced an SDK and APIs enabling developers to integrate ambient documentation into their applications. • Apricot: The gen AI pre-seed startup focused on reducing documentation overhead for home health nurses launched. • Tampa General Hospital + Palantir Technologies: The health system and the software platform are partnering to develop an AI care coordination and decision support platform. ☎️ AI Contact Center • Mediktor + Sensely: The AI symptom triage solution acquired the conversational member engagement platform. 📋  Patient Administration • Oracle (Cerner) + Loyal: The EHR now offers integration with the patient engagement solution through its Healthcare Marketplace. • HubSpot: The CRM and marketing platform announced it will now offer HIPAA support and sensitive data tools. 🏥 Provider and Practice Administration • LeanTaaS: The AI-enabled facility management solution released updates including: mobile-first live view of OR schedule, predictive staffing automation, and a gen AI solution allowing decision-makers to glean staffing and scheduling insights. ⚕️ Clinical Operations • Keragon: The HIPAA-compliant automation platform launched out of stealth with a $3M funding round. 🧑💻 Virtual and At-Home Care • AvaSure + CLEW: The virtual care platform is partnering with the AI-powered remote patient monitoring and analytics company to improve patient outcomes. 🍎 VBC • Evolent + Machinify, Inc.: The VBC org acquired AI Authorization assets from the AI operating system platform.    • ProgenyHealth, LLC + Wildflower Health: The maternity and NICU case management solution is partnering with the women’s health VBC enabler to “help health plans fill gaps, collapse silos and integrate into existing clinical and operational workflows.”    • Health Catalyst + Carevīve: The population health data and analytics company has completed acquisition of the cancer care management solution. 🧠 Food for Thought: • This article provided an interesting look at Nebraska Medicine’s efforts to design a next-generation hospital room, including the four technologies they’ve selected to anchor their work. https://lnkd.in/em-u-a5v    • McKinsey released a survey of 200 global health system executives on their investment priorities. Among the notable findings, 88% listed AI as an area of high potential impact, yet only 40% have implemented any solution thus far and over 20% don’t have plans to invest in the next two years. https://lnkd.in/eK3CeqQ2

All week we’ve been talking about the AI Conversational Chat 🤖 category, and highlighting a few of the players in this area. But, we have even more vendors listed on our site, including: Ada Health AgentifAI  Artera Avaamo Decoda Health Decoded Health Fabric Health Note Hyro Insight Health Loyal OpenDialog AI Orbita Pharmesol Steer Health Trovo Health You can view the entire AI conversational chat category here: https://lnkd.in/eUYSP5hK And if you work for one of these vendors, be sure to claim your profile in order to ensure that it accurately reflects your core differentiators.

Today’s Vendor Spotlight is… Notable Assistant What Notable Assistant does (Elion’s take): - Embeddable conversational assistant that enables appointment scheduling, bill payments, and prescription refills through provider websites and mobile apps, while integrating with EHR systems.  - Supports 130 languages and is available 24/7, with customizable brand guidelines and analytics tooling for real-time patient insights. Founded: 2017 Total Funding: $127M Leadership: Pranay Kapadia, Adam Ting, Justin White Core Differentiators (according to Notable): - Deep EHR Integration: enables patients to schedule appointments, pay bills, request medication refills, and more without being redirected to an application, portal, or agent.  - One-stop-shop chat experience: Patients are able to confirm, cancel, or reschedule appointments and pay outstanding bills within a single chat experience rather than navigating multiple sites or portals  - Quick implementation: Notable Assistant can be delivered within weeks rather than months or years since deployment does not require building out decision trees  - Interconnected platform: Assistant is integrated with the broader Notable platform enabling multi-language support, performance analytics, and plug-ins to power self scheduling and bill pay ensuring a consistent experience for patients regardless of how they’re interacting with the health system Learn more about Notable Assistant at https://lnkd.in/eDQvNSy7. (And if you’re a healthcare vendor and want to get featured, claim and update your Elion profile today.)

Here’s your recap of last week’s health IT news 🗞️ 👇 💼 Administrative • Pager + League: The care orchestration solution will be embedded into the patient engagement platform for maternity care.    • Veradigm®: The ambulatory care solutions vendor has announced that it is exploring a merger, sale, or other transaction.    • Kyruus Health: The provider search and scheduling solution said it would add MEDITECH to its list of EHR partners which already includes Epic , Oracle (Cerner), athenahealth , and others.   🥼 Clinical • Clover Health: The physician enablement technology company launched its previously internal-facing clinical decision support tool via its subsidiary Counterpart Health as a standalone solution for external Medicare-focused payers and providers.    • Children's Minnesota + ShiftMed: The pediatric health system is partnering with the on-demand workforce tech platform. 🤝 VBC • Innovaccer: The VBC data & analytics company launched its quality management and reporting platform for health plans. 🤖 AI • Plenful: The AI workflow automation company focused on streamlining pharmacy operations announced a $17M Series A.    • SamaCare: The AI prior auth platform announced a $17M Series B. 💡 Things We Found Interesting • In our view, there’s not enough discussion about why technology pilots in health systems fail. So we appreciated this perspective from Justin R. Brueck at Endeavor Health, on three of the most common reasons he sees things go awry. https://lnkd.in/eKBZ_g2N    • We’re continuing to see stories illustrating both the promise and perils of leveraging generative AI in the practice of clinical medicine. Given the pace of progress, it seems clear that AI will play a significant role in clinical care sooner than later. Lots of thorny questions to work through in a short amount of time. (Here are a couple examples from Yudara Kularathne MD, FAMS(EM) and Graham Walker, MD we appreciated: https://lnkd.in/ePUr2SgE, https://lnkd.in/ej9UpfYg)    • On that note, we’re always interested to read the latest research on how AI solutions are performing in the field. One recent study published in JAMA found that AI scribes significantly reduced time spent in the EHR. Researchers of another, however, cautioned that providers must remain vigilant when using GenAI, based on the fact that Chat-GPT produced different outputs when asked to simplify radiology reports for patients of different races. https://lnkd.in/emNi-_Ai, https://lnkd.in/ejH4KHsq  

Today’s Vendor Spotlight is… Puppeteer AI What Puppeteer does (Elion’s take): - Puppeteer AI is a platform for building LLM-enabled conversational AI agents for use in virtual assistants, managing patient intake processes, and mental health companions.  - It enables real-time queries to APIs and databases for dynamic conversations, and comes with native HIPAA compliance for handling patient data. Founded: 2023 Total Funding: $150K Leadership: Alan Brande Federico Ruiz Cassarino Martin Oppenheimer Javier Lempert Core Differentiators (according to Puppeteer AI): - We focus on healthcare patient-facing solutions. Learn more about Puppeteer at https://lnkd.in/eMXnatGA (And if you’re a healthcare vendor and want to get featured, claim and update your Elion profile today.)

Today’s Vendor Spotlight is… Banjo Health What Banjo Health does (Elion’s take): - Banjo Health streamlines the prior authorization process for health plans and pharmacy benefit managers.  - BanjoPA is their prior authorization platform for health plans that consolidates prior authorization requests, provides decision recommendation based on predefined clinical decisions trees, and creates documentation to support appeal processes.  - Banjo Composer takes clinical criteria as inputs and creates clinical decision trees by automatically identifying decision points and delivering them in a platform that supports editing and testing. Founded: 2019  Total Funding: $25M Leadership: Saar Mahna Core Differentiators (according to Banjo Health): - Composer is the industry's first auto translator of complex clinical policies into decision trees and question sets. - BanjoPA offers the first cloud-native PA Management software integrated with AI and NLP, streamlining the review of PAs for Health Plans and PBMs. Learn more about Banjo Health at https://lnkd.in/eJ42Bmbv. (And if you’re a healthcare vendor and want to get featured, claim and update your Elion profile today.)

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