Assembled

We’ve spent the past several months deep in the trenches of customer support to see what would happen if we combined the power of generative AI with our data-driven approach to WFM and vendor management. Today, we emerge with an answer as we unveil the newest addition to our support operations suite — Assembled Assist. Assist is an agent co-pilot and issue resolution engine that powers exceptional customer experiences with AI-powered suggestions, high-quality automated responses, and real-time performance insights. Highly adaptable to your ever-changing business, Assist is thoughtfully designed to deliver value from day one without the need for heavy investments in setup and maintenance. Not buying it? We don’t blame you — there are more than a few lofty claims about AI for support out there. But what if we told you early users are already seeing dramatic results (like a 30% increase in productivity, automation of 15% of first responses, and even the full automation of common workflows like refunds on Shopify, to name a few). The future of support automation is bright with Assembled Assist. Get all the juicy details on our blog. https://lnkd.in/geT7iYb6

What’s better than a CX tool that claims to do it all? A best-in-category tech stack that actually does it all, seamlessly integrating your help desk with WFM and QA, with AI infused throughout. On June 26, Assembled, evaluagent®, Intercom and CX expert Brad Herrington are teaming up to discuss what a winning support tech stack can do for you. Register here: https://hubs.ly/Q02z8pvk0

When the team behind Assembled Assist encountered limitations with Retrieval Augmented Generation (RAG) in its issue resolution engine, they sought a better solution. In this article, Co-founder and CTO John Wang explains how the team overcame these challenges using Reciprocal Rank Fusion (RRF) and hybrid search. By combining the strengths of keyword and vector searches, they significantly improved search precision.

Will you be in Las Vegas for #CCW next week? Swing by booth #308 to meet the Assembled team.

When OpenAI released its newer, faster GPT-4o (Omni) model last week, the team behind Assembled’s AI-powered agent copilot and issue resolution engine migrated customers from GPT-4 to the latest model within 24 hours of its launch. In this blog, Vikram Tiwari explains how the team ensured a smooth and successful upgrade without causing disruptions to customers' operations across tens of thousands of support tickets. P.S. Team Assist is hiring. If you’re eager to tackle challenges in the customer support operations space with innovative applications of AI, follow the link in the comments to see our open roles 👇.

Founded for futures traders by futures traders, Topstep is designed to help traders build their skills by working with live capital — without risking their life savings. The company reached a major inflection point in May 2023. New traders were being added to its program at a record pace, and demand for support was at an all-time high. In this customer story, you’ll learn how Assembled helped Topstep: 👉 Increase schedule accuracy while tripling its team size 👉 Improve adherence by 10% 👉 And migrate Assembled from Zendesk to Intercom in under 10 business days when the company switched ticketing platforms

Klaviyo helps over 143,000 businesses worldwide capture and analyze data to create personalized customer experiences across email, SMS, mobile push, and more. The company experienced explosive growth between 2022 and 2023 when strengthening digital relationships with customers assumed greater importance than ever before. But with rapid growth comes an inevitable surge in support volume. In this customer story, you’ll learn how Assembled helped Klaviyo: 👉 Reduce chat first response times by 91% 👉 Provide 24×7 support coverage 👉 And introduce a priority support function for its largest customers

Are you in Las Vegas for the Call & Contact Center Expo US? Stop by booth #6040 to say hi! We'd love to meet you.

Are you at #ZendeskRelate this week? Stop by the Assembled booth and say hi! John Wang, Alex McMullin, Jack Iles, Stuart Abrams, and Mae Cromwell are here and ready to chat about AI and support operations.

We're excited to announce our new partnership with evaluagent®, a leading quality assurance platform. Combining evaluagent QA expertise with our robust support operations platform means support leaders can improve and automate agent development in just a few clicks. Here’s what teams can look forward to with this new integration: 📊 evaluagent QA scores in Assembled reporting 🗓 streamlined scheduling for 1:1 training 📈 performance insights to guide coaching conversations 🔎 increased visibility into support operations across both platforms Learn more about how we bring best-in-class support ops and QA together: https://hubs.ly/Q02sydg00