What do you do if your delegated tasks are not meeting your expectations?
In outside sales, delegation is key to expanding your reach and managing your workload effectively. However, when the tasks you've assigned to others aren't up to par, it can be frustrating and detrimental to your sales goals. You may be wondering what steps to take to ensure that your expectations are met and that your sales strategy remains on track. The following insights will guide you through addressing underperformance in delegated tasks, helping to maintain the integrity and success of your sales operations.
Begin by pinpointing exactly where the shortcomings lie. Is it a lack of clarity in the instructions you provided, or perhaps the individual lacks the necessary skills or resources? Engage in a constructive dialogue with the team member to understand their perspective. This conversation can reveal if there are obstacles you weren't aware of, or if additional training might be required. Remember, effective communication is a two-way street.
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Amitoj Singh
Founder & CEO @Duple IT | Tech Innovator | Guiding Startups to Thrive | E-Commerce & AI Expert | Tech Philosopher
Talk to the person you delegated the task to. Explain what you expected and where things are falling short. Offer constructive feedback. Let them know what they did well and what needs improvement. You can ask if they face any issues or need more resources. See if they need additional training or guidance. Helping them improve benefits both of you. Regularly check in to monitor progress and provide ongoing support. By doing this, you can help ensure tasks meet your expectations next time.
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Manuel Ignacio Contreras Paez
StartUp creator | CoFundador of Aparkate | Uade Hub embassador | +54911761029
Delegar es un reto personal y un acto de confianza en el otro. Aprender a manejar esta confianza es esencial. Tu tarea es prever posibles fallas para disminuir riesgos y asegurar la calidad del trabajo. La clave está en crear estructuras que equilibren y mejoren el desempeño. Considera este proceso: f(a,b,c,d): A (Comienza el proceso y se detecta una falla) + B (Paro la máquina y la reparo) + C (Reanudo la producción de inmediato) + D (Analizo el error y busco soluciones eficientes dentro del presupuesto). Al entender este flujo, los problemas se descubren y solucionan de manera continua y controlada, fortaleciendo la estructura organizacional y mejorando el rendimiento.
Once you've identified the issues, it's important to establish clear, achievable goals. Make sure that the person responsible for the task understands the outcomes you're expecting. This is not just about setting targets but also about ensuring that they have a roadmap to success. Goals should be specific, measurable, attainable, relevant, and time-bound (SMART), providing a clear sense of direction and purpose.
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Manuel Ignacio Contreras Paez
StartUp creator | CoFundador of Aparkate | Uade Hub embassador | +54911761029
D ((Analizo el error y busco soluciones eficientes dentro del presupuesto): Cuando ya llego a esta etapa, las soluciones en base al error seran mas claras de ver. De ahi el accionar especifico tiene solo una forma de hacerse bien, organizada. Para esto mensajes claros, carpetas limpias, calendarios claros y estruscturad de paso a paso pueden hacer la realizacion de estee RoadMap mas sencilla y cuanto costaria.
Offering support is crucial for improvement. This might involve providing additional training, resources, or even adjusting the workload to be more manageable. Show your team member that you're invested in their success and willing to help them overcome challenges. This support not only helps them meet your expectations but also fosters a positive work environment that encourages growth and development.
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Manuel Ignacio Contreras Paez
StartUp creator | CoFundador of Aparkate | Uade Hub embassador | +54911761029
Contamos con un equipo de talento excepcional, pero identificar áreas clave para elevar el nivel de tu división es esencial y, a veces, costoso. Piensa y evalúa la calidad que vas a aportar, ya que se reflejará en los resultados finales de la empresa y en la moral del equipo. Buenas capacitaciones, con expertos en el campo y técnicas efectivas, harán el camino más claro y contribuirán significativamente al éxito colectivo.
After setting the stage for improvement, it's important to monitor progress. Schedule regular check-ins to discuss the status of the tasks and provide feedback. This not only keeps the delegated tasks on your radar but also lets your team member know that their work is important and valued. Consistent monitoring helps catch any deviations early and keeps everyone aligned with the goals.
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Manuel Ignacio Contreras Paez
StartUp creator | CoFundador of Aparkate | Uade Hub embassador | +54911761029
Este es un modelo de comunicación. Al llegar a la etapa de supervisión, sugiero máxima atención y apoyo en recursos para el equipo. Si eres el capitán del barco, tendrás que dedicar tiempo y atención de tu parte. Registra los resultados y crea indicadores fáciles de mostrar. Asegúrate de que todos sean conscientes del proceso y fomenta la unidad en el equipo.
If, despite your best efforts, there's still a gap between expectations and performance, it may be time to adjust your strategies. Consider whether the task is suited to the individual's strengths or if there's someone else who might be a better fit. Sometimes, re-delegating tasks or altering your approach can lead to better outcomes and a more efficient sales process.
Lastly, take this experience as an opportunity to reflect on your delegation process and learn from it. Analyze what went wrong and what could have been done differently. Use these insights to improve your delegation strategies in the future. Remember that delegation is an art that requires continuous refinement, and each challenge is a chance to become a more effective leader in outside sales.
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