Here's how you can skillfully handle feedback in a professional manner.
Handling feedback professionally is a critical skill in HR operations, where the exchange of constructive criticism is a routine part of the job. Whether you're on the giving or receiving end, managing feedback with finesse can lead to significant improvements in performance and workplace relationships. It's not just about what is said, but how it's conveyed and processed. By fine-tuning your approach, you can turn potentially uncomfortable situations into opportunities for growth and learning.
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Rumana AfroseHR Dynamics || HR of Fresh Cement || Steel Industry || Packaging Industry
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Faye Truin Assos CIPDFood People's People & Culture Director | CIPD HR Rising Star Award Winner 2023 | Awarded Great Place to Work UAE |…
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Soumi ChakrabartyOperations & HR Leader | Training & Development Expert | Customer Relations Specialist | Innovation & Performance…
When feedback comes your way, embrace it with openness. It's natural to feel defensive, but try to listen actively without interrupting. Consider the feedback as a valuable insight into how others perceive your work. Remember, it's not a personal attack but an opportunity to improve. Acknowledge the feedback giver's points, and if something isn't clear, ask for specific examples to better understand their perspective. This approach demonstrates your commitment to personal and professional development.
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Feedback and open dialogue is so important in order to develop. Our mind's natural mechanism is to defend - fight/flight so it's important to approach feedback with an open mind and just listen and absorb what is being said. You might not agree with it and that's ok, but the aim is to respect the other person's thoughts and be aware that often it's coming from a place of good and professional development. Asking for examples of best practice is always a good idea and ask how they would approach things to hear their perspective. If you are to give feedback, ensure your communication is clear and constructive. If there is an area of improvement, define an action plan with manageable goals & ask for feedback along the way to keep you on track.
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Handle feedback professionally by: 1. Maintaining an open mindset and listening actively without interrupting. 2. Acknowledging the feedback with appreciation, regardless of its nature. 3. Asking clarifying questions to ensure a clear understanding of the feedback. 4. Reflecting on the feedback to identify areas for improvement or action steps. 5. Responding calmly and respectfully, avoiding defensiveness or excuses. 6. Expressing gratitude for the opportunity to receive feedback and commit to addressing it. 7. Following up with action steps or updates to demonstrate progress and accountability.
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Handling feedback professionally involves active listening, acknowledging the input, and considering its value objectively. It’s important to thank the person for their feedback, even if it’s critical. Reflect on the comments without taking them personally, and identify actionable items. Communicate clearly about how you plan to address the feedback, and follow through with improvements or changes. Always maintain a positive attitude and view feedback as an opportunity for growth. Remember, skillful handling of feedback demonstrates professionalism, respect, and a commitment to continuous learning and development.
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Handling feedback skillfully in a professional manner is essential for personal and career growth. Here are some steps to help you handle feedback effectively: -Stay Calm and Open-Minded: When receiving feedback, remain calm and approach it with an open mind. Avoid becoming defensive or dismissive, as this can hinder the feedback process. -Listen Actively: Listen carefully to the feedback without interrupting. Pay attention to both the content and the tone of the feedback. -Identify Actionable Points: Identify the actionable points within the feedback. What specific behaviours or actions can you change or improve upon based on the feedback received?
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Skillfully handling feedback in a professional manner involves active listening, acknowledging perspectives, and maintaining a growth mindset. Embrace feedback as an opportunity for improvement rather than criticism. Respond with gratitude, seeking clarification when needed, and proposing solutions or actions for improvement. Foster open communication and a positive rapport with colleagues, valuing their insights to enhance personal and team performance.
After receiving feedback, take a step back to reflect on it objectively. Resist the urge to dismiss it outright or accept it without question. Analyze the points raised and consider their validity. Reflect on how this feedback aligns with your self-perception and your professional goals. By distancing yourself emotionally, you can assess the feedback's relevance and decide which parts to act on for your growth.
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Try to detach your emotions from the feedback initially. Approach feedback as if you are reviewing someone else's work. This distance can help you assess the information more objectively and prevent emotional reactions from influencing your understanding of the comments. Evaluate the credibility and intentions of the feedback giver. Understanding their perspective and expertise can help you determine the relevance and value of their insights. However, maintain an open mind even if the feedback comes from someone less experienced, as valuable insights can come from any level within an organization.
When it's your turn to give feedback, communicate clearly and with empathy. Focus on specific behaviors or outcomes rather than personal attributes. Use "I" statements to express how you perceive the situation, such as "I noticed that..." or "I feel that...". This reduces the likelihood of the receiver feeling attacked and encourages a more open dialogue. A clear and empathetic delivery helps ensure that your feedback is constructive and actionable.
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Before giving or responding to feedback, organize your thoughts. Clearly outline the main points you want to address. This preparation helps prevent miscommunication and ensures that your message is concise and focused. Select an appropriate setting for feedback sessions — one that is private and free from interruptions. A calm environment can help both parties feel more comfortable and open to constructive dialogue. When delivering feedback, be as specific and objective as possible. Use concrete examples to illustrate your points rather than making general statements. This specificity helps the receiver understand exactly what aspects of their performance or behavior can be improved.
Once you've processed the feedback, set actionable goals for improvement. Break down the feedback into tangible steps that you can take to enhance your performance. If you've received feedback about a particular skill, consider training or practice to develop in that area. Setting goals shows that you value the feedback and are proactive about making positive changes.
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In this phase, one can set SMART goal based on valuable feedback given by stakeholders. S= Specific, M= Measurable A= Achievable R= Relevant T= Time Based As mentioned in this article, feedback should be specific & understandable. With consequences to this, if corrective actions are not taken then all these ideas will go in vain.
Don't hesitate to seek clarification if any part of the feedback is vague or confusing. It's important to fully understand the feedback to address it effectively. Ask questions to gain more insights and request examples if necessary. This not only helps you to respond appropriately but also shows the feedback giver that you are serious about understanding and acting on their suggestions.
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Before seeking clarifications, ensure that you listen actively to the feedback provided. Pay close attention, avoid interrupting, and focus on understanding the speaker's points fully. Active listening lays the groundwork for meaningful clarifications by ensuring you grasp the initial information as thoroughly as possible. After receiving the feedback, ask open-ended questions to gather more detailed information. Questions like “Can you provide an example of when this happened?” or “What specific results were you expecting?” encourage the feedback giver to offer more depth and context, which can help you understand the feedback better.
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Skillfully handling feedback entails seeking clarification to truly grasp the insights being shared. It's about showing genuine interest in improvement. When receiving feedback, asking questions for specifics and examples helps understand areas for growth accurately. This fosters constructive dialogue and highlights a commitment to professional development, ensuring success in HR operations.
Providing follow-up after implementing changes based on feedback is crucial. It demonstrates accountability and shows that you take the feedback seriously. Share your progress with the person who provided the feedback and seek their opinion on your improvements. This can lead to further guidance and reinforces a culture of continuous learning and open communication within the workplace.
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The first step after receiving feedback is to act on it. Implement the necessary changes based on the feedback provided. This might involve adjusting your behavior, improving certain skills, modifying a project, or even changing a process within your team. When acting on feedback, set specific, measurable goals and establish deadlines for achieving them. This helps in organizing your approach to addressing the feedback and provides clear markers to gauge your progress. After feedback has been given and actions have been planned, keep the lines of communication open. Regularly update the person who provided the feedback on your progress. This can be through formal reports or informal conversations.
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