Here's how you can build a high-performing collaborative customer service team.

Os desafios enfrentados pelos recrutadores incluem a identificação do perfil ideal para cada área dentro da empresa. Atualmente, dispomos de várias ferramentas que ajudam a compreender em qual vaga cada tipo de perfil comportamental se encaixa melhor. Para isso, é essencial filtrar os candidatos, aplicar testes de análise comportamental e identificar o perfil de cada um. Existem quatro perfis predominantes entre os seres humanos: Executor, Comunicador, Planejador e Analista. Quando se trata de relacionamento e atendimento ao cliente, os perfis que se destacam são o Comunicador e o Executor. No entanto, é crucial também avaliar em que nível o candidato se encontra atualmente.

Psychological support is one of the most effective methods for your team . If your leadership comes to consider people’s mental and emotional needs, you gonna have amazing teamwork.

To some It's just applying common sense here and there, nothing serious. To others like me, i believe Customer Service is basically everything. I strive to apply a sense of empathy, good communication skills, easy adaptabilty to situations and processes and the likes in everything i do. Therefore to have great success in building a high functioning Customer Service team, you need to be sure new hires have the right mindset and foundation to easily build upon with either training,technology etc. Additionally these individuals Should have a personal moral Culture that aligns well with the Company's.

What are the traits of customer services people? They are the punching bags of the company with thick skins that can handle and deal with customer problems by focussing on the solution and not the problem. The right people are humble individuals, with "never say die" attitudes and are the silent protectors of the company image and perception.

Empathy is the heartbeat of leadership, as highlighted by Danny Langloss. It's equally vital for fostering a collaborative customer service team. Here's how Langloss's 7 critical components of empathy apply: 1. Genuine care- boosts team morale, reflecting in customer interactions. 2. Being present- ensures your team gives customers their undivided attention. 3. Asking questions- leads to a deeper understanding of customer needs. 4. Active listening- moves us past assumptions to real solutions. 5. Curiosity- over judgment opens doors to innovative problem-solving. 6. Emotional connection- shows customers they're truly heard. 7. Compassionate action- can turn a service call into a loyal customer relationship.

Training in service as well as in platforms and technologies should be a constant in this type of work, since it provides a professional and general level that in itself helps to resolve conflicts.

To build a high-performing collaborative customer service team, we must focus on training them well. Once they will be on a field or start doing thier task, they will not struggle in finding the solution in every situation they might face.

Develop a comprehensive training program that covers not only technical aspects but also emphasizes soft skills such as active listening, problem-solving, and conflict resolution. Provide ongoing training to keep your team updated on new technologies and best practices in customer service.

Training in der Kommunikation und Konfliktlösung ist ein absolutes Muss Es kann auch nicht durch Erfahrung oder Talent ersetzt werden

Todo treinamento deve ser flexível e dinâmico, evitando rigidez. Apenas fornecer material teórico não é suficiente para capacitar os colaboradores, pois cada indivíduo tem suas próprias particularidades de aprendizado. Portanto, é essencial entender como cada candidato absorve as informações de maneira mais eficaz. Uma vez compreendido isso, é possível utilizar dinâmicas específicas para cada um, o que resultará na compreensão e aprendizado de todos os candidatos de forma mais efetiva.

In my experience, fostering a good culture is the most effective way to create a highly collaborative customer service team. Easy going environment open to new ideas benefits the solution process and helps build better relationships within the team. Feeling appreciated and recognised as a team at the work place will almost always promise a positive in team building and collaborative performance.

As technology advances, it is not only necessary to train the people who are going to handle it, but also to dynamically involve the different generations, creating friendly systems for the elderly, but as technological policies advance, the different security policies must also be reinforced with more control, idea of a global security systems

Create a positive and inclusive work environment that values teamwork, collaboration, and continuous learning. Encourage open communication and feedback to promote a supportive culture where team members feel empowered to contribute ideas and solutions.

Entwickelt schon die Abläufe und Produkte im Team mit den Kundendienst Mitarbeitern. Sie verstehen sie besser und können fachlich auftreten

O ponto de partida é estabelecer com clareza qual é a cultura da nossa empresa. Em seguida, é importante observar a expressão corporal, as falas e as atitudes do candidato para entender se ele se identifica com a nossa cultura. Uma vez identificado, é fundamental nutrir e reforçar diariamente os nossos valores e missão para que, ao longo do tempo, ele se torne um colaborador engajado e comprometido, incorporando verdadeiramente os princípios da empresa.

Invest in tools and software that streamline customer service processes and enable better collaboration. This could include CRM systems, communication platforms, and knowledge bases.

Invest in customer service tools and software that streamline processes, enhance productivity, and improve the overall customer experience. Use data analytics to gain insights into customer behavior and preferences, enabling your team to deliver personalized and timely support.

Establish key performance indicators (KPIs) to track your team's performance and customer satisfaction levels. Regularly review and analyze metrics such as response times, resolution rates, and customer feedback to identify areas for improvement and recognize top performers.

Stay agile and responsive to changing customer needs and market trends. Encourage a growth mindset within your team, where continuous learning and adaptation are valued. Encourage brainstorming sessions and cross-functional collaborations to generate innovative solutions to challenges.

-Encourage open communication and feedback among team members to promote continuous improvement and innovation. -Empower team members to take ownership of their roles and contribute ideas for enhancing team performance. -Foster a culture of continuous learning and development to support the growth and advancement of team members.