What do you do if your virtual meetings with clients are not as successful as they could be?

Choose a platform that is intuitive and easy to use for both you and your clients. A user-friendly interface reduces the learning curve and enhances the overall meeting experience. Ensure that the platform is compatible with various devices and operating systems, including desktop computers, laptops, tablets, and smartphones. This allows your clients to join meetings from their preferred devices without any hassle. High-quality video and audio are essential for effective communication during virtual meetings. Choose a platform that offers crisp video resolution, clear audio transmission, and minimal lag to ensure a seamless experience.

We always do testing before the Virtual meetings, we using seamless technology for virtual meetings, we can connect any platform easily, if there is any failure after this than we have already a plan B, Plan B is the right way to avoid this type of things.

Before each meeting, define clear goals and agendas to guide the discussion. Communicate these objectives to your clients beforehand so everyone is aligned on what needs to be accomplished.

Creating rapport and trust virtually can take more effort than in person. First, make sure you have good and reliable connection, your background is soothing and not distracting, and you are in quite, private, secure space. Just as in person client needs to feel it is a safe therapeutic space, so does your virtual client. Make sure if there are other people in the house, they rules are clear, you are not to be interrupted. A space with a door is preferable with a sign that says do not enter or in session. Try to create warmth and connection that radiates through the screen. Engage with your eyes and tone of voice that demonstrates you are attentive and interested in your client. Have some prompts available, just in case.

Start each meeting with a warm and friendly greeting to create a positive atmosphere. Use your client's name and express genuine enthusiasm for the discussion ahead. Practice active listening throughout the meeting by giving your full attention to your client's comments, questions, and concerns. Show empathy and understanding by nodding, paraphrasing, and asking clarifying questions.

If planned virtual meetings with clients is not successful, I think one paramount thing to consider is addressing whatever challenges and issues that may arise or poses as a hindrance to effective virtual meetings. For instance clients that emotionally unstable can feel anxious or even get frustrated; taking such into consideration and trying to give support to such client will help. Also, in the situation of technical issues, it is important to ensure that such issues are properly fixed so as to have a good virtual meeting.

Start by acknowledging the challenge or issue that has arisen. Avoid dismissing or downplaying the problem, and instead, demonstrate empathy and understanding towards your client's concerns. Clarify any points of confusion or uncertainty to ensure that you have a clear understanding of the issue at hand. Summarize the key points discussed and confirm with your client to ensure alignment.

Actively involve your clients throughout the meeting by encouraging participation, asking for input, and addressing their concerns or questions. Utilize interactive features of the virtual platform, such as polls or breakout rooms, to keep them engaged.

After each virtual meeting, solicit feedback from your clients to identify areas for improvement. Ask specific questions about their experience, what worked well, and what could be enhanced for future meetings.

Ensuring the success of virtual meetings hinges upon identifying potential barriers, such as unclear streaming or the absence of interpersonal connections inherent in face-to-face interactions. Selecting an appropriate platform that accommodates the needs and availability of all participants is crucial for seamless engagement. Once scheduled, honoring both your time and that of the clients is paramount, necessitating punctuality and a clearly outlined agenda. Actively involving and engaging clients in discussions, while also addressing any challenges or issues that arise, fosters a more productive and successful virtual meeting environment.