What do you do if your project stakeholders are not engaged in brand strategy projects?
Brand strategy is the roadmap for building a strong brand identity, crucial for differentiating your product or service in the market. However, when project stakeholders aren't engaged in brand strategy projects, it can be a significant challenge. Stakeholders are key players whose interests and involvement are essential for the success of any project. Their lack of engagement can result from various reasons, including a lack of understanding of brand strategy's importance or simply being preoccupied with other priorities. This article provides guidance on how to navigate this challenge and ensure that your brand strategy receives the attention and resources it deserves.
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Rajiv WaliaHead -Marketing Communication, Brand, Digital, & PR | Versatile MarCom & Strategic Communication Leader | LinkedIn Top…
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Pam MooreLinkedIn Top Voice 🌟 Speaker 🌟 Fractional CMO | AI Strategist | Brand Architect | Founder Brand With Soul | Digital…
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Meenakshi PuttyVisionary Marketing & Communication Strategist | Creative Storyteller | Driving Global Brand Growth with Innovative…
Understanding why stakeholders are disengaged is the first step towards resolving the issue. You should conduct one-on-one meetings or surveys to gather their views and concerns. It's possible they may not see the value in brand strategy or it might be that they are overwhelmed with other tasks. Clarifying the role of brand strategy in achieving business objectives and showing how it aligns with their goals can help in rekindling their interest and commitment to the project.
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This requires a comprehensive assessment of the factors such as analysons yhe communication breakdown, the lack of understanding of the project goals, or insufficient stakeholder involvement or simply potential resistance for change. Examining these different aspects for improvement can help enhance stakeholder engagement and improve the commitment to brand strategy initiatives.
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Reengaging Disengaged Stakeholders Approach: Nurturing Alignment & Value; 1. Root Cause Exploration 2. Alignment & Value Clarification 3. Fostering Engagement thru Purposeful Communication In my view by conducting personalized interactions, clarifying the role of brand strategy in achieving business objectives & demonstrating its alignment with stakeholder goals, brands can reignite interest, foster alignment & cultivate renewed commitment. Thru purposeful communication that emphasizes value, relevance & shared purpose, organizations can nurture stakeholder engagement, drive collaboration & propel brand strategy initiatives towards successful outcomes that resonate with stakeholders & drive organizational success.
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In my experience, it’s all about the why. When stakeholders seem distant, a little detective work goes a long way. I've found that one-on-one chats or quick surveys can uncover a ton. Sometimes, they’re just swamped with other stuff or maybe they don’t fully get the 'why' behind the brand strategy. It’s our job to connect the dots for them, showing how this strategy is not just fluffed it’s crucial for hitting those business targets.
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Before you can address disengagement, it's crucial to understand why it's happening. 1.Are stakeholders confused about the project's goals? 2. Do they feel their input isn't valued? 3. Are they too busy with other priorities? A simple survey or individual conversations can reveal valuable insights.
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Stakeholder support is the make-or-break factor in the success of your brand strategy. The key lies in a dynamic internal brand champion who not only advocates for the project but actively engages and persuades other stakeholders. Their endorsement not only increases engagement but also aligns the project closer to the company’s strategic goals, ensuring a higher likelihood of success.
Effective communication is vital in re-engaging stakeholders. You should tailor your messaging to resonate with their interests and show how an effective brand strategy can benefit them directly. Regular updates, clear expectations, and transparent processes can help stakeholders feel more connected to the brand strategy project. Consider using visual aids or storytelling to make your points more compelling and memorable.
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Strategic Communication:Fostering Stakeholder Engagement thru Connection; -Tailored Messaging for Engagement -Enhancing Connection thru Transparency & Clarity -Compelling Communication Strategies for Impact I think by aligning communication with stakeholder interests, providing regular updates,setting clear expectations & fostering transparency, brands can enhance stakeholder connection to the brand strategy project.Using visual aids &storytelling techniques elevates communication impact making key messages more compelling & memorable.With these communication approaches brands can foster a sense of ownership, engagement &alignment among stakeholders, driving collective commitment to brand strategy initiative& propelling it towards success.
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Nothing beats clear and regular communication. When I tailor my updates and meetings to stakeholder interests, engagement levels shoot up. They need to see their skin in the game, right? I try to mix in visuals or stories to keep things fresh and memorable. It’s about making them feel part of the journey, not just bystanders.
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Clear and consistent communication is the foundation of stakeholder engagement. Provide regular updates on project progress, milestones, and key decisions. Use a variety of channels (meetings, emails, reports) to cater to different preferences. A project manager could create a dedicated Slack channel for brand strategy updates, encouraging informal discussions and questions from stakeholders.
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Boost Communication with the Stakeholder Engagement Matrix Quickly see where everyone stands: Unaware: Clueless about the project and its impacts. Resistant: Knows the project but doesn't like the changes. Neutral: Aware but indifferent. Supportive: Gets it and backs it. Leading: Champions the project actively. This matrix not only tracks current engagement but also strategizes moving stakeholders towards more supportive roles.
Sometimes stakeholders may not engage because they lack understanding of brand strategy's impact. Offering educational sessions or resources can empower them with the knowledge they need to see its value. These sessions should be concise, informative, and tailored to your audience's level of expertise. By demystifying brand strategy and illustrating its direct connection to the success of the company, you can foster a deeper appreciation and involvement from your stakeholders.
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Empowering Stakeholders through Educational Empowerment Approach; 1. Knowledge Empowerment for Stakeholder Engagement 2. Concise & Informative Sessions for Clarity 3. Illustrating Value & Connection for Stakeholder Appreciation In my view with this approach by offering concise, informative sessions that demystify brand strategy & highlight its direct connection to company success, organizations can equip stakeholders with knowledge & context needed to appreciate its value. Through educational empowerment brands can bridge the knowledge gap, foster deeper understanding & inspire active involvement from stakeholders, driving collaborative commitment to brand strategy initiatives & propelling organizational success.
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Sometimes, I guess, it comes down to a simple lack of understanding. If they don’t get what brand strategy is all about, how can they be expected to back it? Short, sharp educational sessions can work wonders. It’s like turning on a lightbulb suddenly, they see how brand strategy impacts everything from sales to customer satisfaction.
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Not everyone sees the value of a brand, but you can help them to. First, you may have to provide some education overall on the value of a brand and how it serves to represent your company and product, demonstrate the unique selling proposition and competitive differentiators, and give prospective customers something to connect with and remember. Second, you’ll likely need to educate on brand strategy and campaigns. Explain what sort of inputs determine brand messaging, how messaging is used, how to bring a brand to market, and — likely most important for non-marketing-minded audiences — how to measure the impact of brand awareness.
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You need buy-in from stakeholders from the beginning. The success of the project is determined by the ability of everyone to work together to move it in the right direction. I would educate and discuss brand strategy and its importance during the initial project kick-off meeting. During that meeting, I would also encourage questions and open dialogue about the role that brand strategy plays in the stakeholders' overall success. Brand strategy is part of a larger project, and explaining how the brand strategy project is connected to the big "WHY" can help stakeholders understand the project's point. This makes it easier for stakeholders to engage and participate.
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Brand Strategy is Your Business Growth Engine. Explain HOW it drives business growth: Builds Trust & Credibility: A strong brand earns consumer trust, fostering loyalty, advocacy, and attracting new customers through word-of-mouth—all boosting sales. Enables Premium Pricing: Customers pay more for quality they trust, enhancing your revenue. Differentiates You in the Market: Stand out with a unique brand voice and story. Accelerates Sales Cycle: A recognizable brand means customers decide faster, increasing efficiency. Fosters Loyalty: Emotional connections mean customers come back = a steady revenue flow. Inspires Advocacy: Their referrals bring in new business, multiplying your revenue opportunities.
It's important to align the brand strategy with stakeholders' personal and business objectives. Show them how a robust brand strategy can help achieve their targets, whether it's increasing sales, improving customer loyalty, or enhancing market position. By demonstrating the direct benefits that a well-executed brand strategy has on their interests, you can motivate them to become more involved in the process.
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Strategic Alignment Approach for Stakeholder Engagement & Success; -Personalized Alignment for Impactful Engagement -Highlighting Direct Benefits for Motivation -Inspiring Involvement thru Strategic Connection I will say strategic alignment of brand strategy is crucial for driving engagement & success. By showcasing how a robust brand strategy can directly contribute to stakeholders targets, organizations can motivate active involvement & inspire commitment to the strategic process. Demonstrating specific benefits & impact of brand strategy alignment on individual interests not only fosters enthusiasm but also cultivates a sense of shared purpose, driving collaborative efforts towards achieving collective goals & realizing mutual success.
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Sync Goals, Boost Engagement: When stakeholders drift from your brand strategy, reel them in by aligning interests. 1. Connect the Dots: Clearly illustrate how a solid brand strategy directly impacts their personal and business goals. Is it boosting sales and loyalty? Elevating market positioning and authority? 2. Show Benefits: Make it clear that the success of the brand strategy is their success too. Detail how their active involvement can turn strategic goals into reality. 3. Invite Participation: Once they see the benefits, encourage their contributions. Engaged stakeholders are not just observers; they're active participants in shaping the brand's future. Transform passive interest into active engagement by aligning visions!
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In my view, alignment is key. I always look to link the brand strategy with what stakeholders hold dear their personal and business goals. Show them the money, so to speak. If they can see how a solid brand strategy might boost their results, they're usually more than ready to jump on board and drive it forward.
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Fortunately, a well-executed brand strategy should have a positive impact on just about every department/channel within your organization, so your challenge is to communicate that brand value to those groups. For example, you can demonstrate how brand awareness better informs leads for your sales team, how customers stay in the know about product updates through branded customer communications, and how social communities engender brand loyalty and increase retention among customers. Even your HR department can appreciate how brand awareness could support talent acquisition and employer branding initiatives.
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When stakeholders aren't engaged in brand strategy projects, the key is to align the strategy with their goals. I faced this issue once and turned it around by understanding what each stakeholder valued most—whether it was boosting sales, enhancing customer loyalty, or gaining a competitive edge. By tailoring my presentations to highlight how a strong brand strategy would directly benefit their objectives, I made the process relevant and compelling. This approach not only gained their buy-in but also fostered a sense of shared purpose, turning passive observers into active contributors.
Invite stakeholders to participate actively in the brand strategy process. This could include involving them in brainstorming sessions, asking for their input on key decisions, or assigning them specific roles within the project. When stakeholders have a role to play, they are more likely to invest time and effort into the project's success. Ensure that their contributions are acknowledged and valued, which will further encourage their engagement.
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Involvement breeds commitment. I make it a point to rope stakeholders into brainstorming sessions or decision-making processes. Giving them a specific role can change their perspective from indifferent to indispensable. Acknowledging their contributions? That's the cherry on top that keeps them coming back.
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If you're not engaged in my meetings, get out. Seriously. Brand strategy is a collaborative process that takes mounds of input from various sources, people, groups, departments, which then crystallize into a singular, strategic direction. If you don't care enough to engage and participate, you don't care enough about your own brand. Get out of the way and let the rest of your team handle it. If, however, someone isn't participating because of a lack of confidence, or for fear of retaliation because they spoke truth, well, that's a different story. Every participant needs to feel safe to speak their mind, and that comes from the facilitator setting up sessions to allow voices to be heard and expressed freely and equitably.
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Empowering Stakeholder Engagement through Active Participation Approach; 1. Inviting Stakeholder Collaboration for Collective Success 2. Recognizing Contributions & Fostering Engagement 3. Encouraging Stakeholder Investment through Participation In my view by empowering stakeholders to play a meaningful role in shaping strategic outcomes, organizations create a collaborative environment where diverse perspectives & expertise contribute to project success. Recognizing stakeholders contributions, fostering inclusivity & inspiring shared ownership in the brand strategy journey cultivates a culture of engagement, dedication & collective commitment towards achieving strategic objectives & realizing mutual success.
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It's human nature to value the things we have a role in creating. (See: the IKEA effect.) When you encourage and require important stakeholders to weigh in and participate in the process, they become invested in and value the outcome.
Finally, it's crucial to monitor and share the progress of the brand strategy project with stakeholders. Set up regular check-ins or progress reports to keep them informed. Celebrate milestones and successes along the way, and be transparent about challenges or setbacks. By keeping stakeholders in the loop, they are more likely to remain engaged and supportive throughout the project.
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Finally, keeping everyone in the loop is crucial. I set up regular check-ins and share updates, celebrating the wins and being upfront about any hiccups. This transparency helps maintain trust and keeps stakeholders engaged. After all, when they see progress, they believe in the process and that’s half the battle won.
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Sustaining Engagement through Transparent Progress Sharing Approach; 1. Fostering Engagement through Progress Updates 2. Celebrating Achievements & Transparency 3. Nurturing Support through Open Communication I will say by keeping stakeholders informed, celebrating achievements & addressing challenges openly, organizations foster a culture of transparency, engagement & support throughout the project lifecycle. Celebrating successes, being transparent about setbacks & engaging stakeholders in decision-making processes create a collaborative environment that nurtures commitment, ownership & shared success in driving the brand strategy project forward towards impactful outcomes.
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Perhaps the best way to demonstrate brand value to data-driven (and sometimes non-marketing-minded) teams is through brand monitoring and measurement. Of course, measuring brand awareness is not always an exact science, but there are metrics you can use to track how different audiences are aware of your brand and what it stands for. For example, you can monitor direct traffic, as well as organic and referral, to assess overall market awareness and trust in your brand. You can monitor press coverage and social media/community mentions to assess share of voice, total mentions, and sentiment or subject association of mentions. You can also survey the market and/or your customers for both quantitative and rich qualitative brand insights.
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Recognize and Celebrate Contributions: People are more likely to stay engaged when their efforts are recognized and appreciated. Publicly acknowledge stakeholders' contributions, whether it's a small suggestion or a major milestone. Celebrate successes along the way to keep momentum high.
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