Here's how you can receive effective feedback from your boss in the non-profit industry.
Navigating feedback in the non-profit sector can be uniquely challenging due to the mission-driven nature of the work. Unlike for-profit entities where feedback might be heavily results-oriented, non-profit feedback often involves a delicate balance between achieving objectives and maintaining the organization's values. Understanding how to solicit and interpret feedback from your boss within this context is crucial for both personal growth and the advancement of your organization's mission.
When you're in the non-profit sector, receiving clear and actionable feedback is vital for your professional development. Don't hesitate to ask your boss for specifics if their feedback seems vague or general. Request examples or situations to illustrate their points, and inquire about the expectations for your role and how your performance measures up. This ensures you understand the feedback fully and can apply it effectively to improve your work.
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Abhishek Kushwaha
Social Business Consultant, Lawyer, Sustainability
Schedule a dedicated meeting for feedback, not a quick hallway conversation. This shows your commitment to professional growth and creates a focused space for open communication. Approach the feedback conversation with a positive and receptive mindset. Briefly express your desire to learn and improve your performance in your role. Pay close attention to your boss's feedback, both verbal and nonverbal cues. Ask clarifying questions to ensure you fully understand their perspective. Don't interrupt or become defensive.
Timing can significantly impact the effectiveness of feedback. Aim to discuss performance and feedback during calm periods rather than in the midst of a high-pressure project or fundraising drive. Scheduling a dedicated time for a feedback session with your boss can lead to a more thoughtful exchange, free from the distractions and emotions of high-stress periods. This approach allows both parties to prepare and engage in a constructive dialogue.
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Abhishek Kushwaha
Social Business Consultant, Lawyer, Sustainability
While avoiding high-pressure situations makes sense, don't wait for everything to be completely stress-free in the non-profit world – that might never happen! Proactive communication is key. If you sense an issue or have a question about a specific action, address it promptly with your boss, even if it's during a busy time. Frame the conversation around seeking solutions, not assigning blame. Approach it as a collaborative effort to improve processes or address challenges arising from recent events. This fosters a more positive and productive dialogue. Don't rely solely on annual reviews. Schedule regular check-ins with your boss to discuss progress on goals and identify any areas where feedback might be helpful.
Approach feedback with a positive mindset, even when it's critical. Viewing feedback as an opportunity for growth rather than as a personal attack can make a big difference in how you receive and implement it. Remember, in the non-profit world, your boss's feedback is often geared towards furthering the organization's cause, which is a shared goal. Keeping this in mind can help maintain a positive perspective.
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Abhishek Kushwaha
Social Business Consultant, Lawyer, Sustainability
Shift the perspective from a personal critique to a collaborative effort to improve the organization's impact. Use phrases like "How can we work together..." or "What can we do as a team..." This CREATES a sense of shared responsibility and moves the conversation towards solutions. Even in critical feedback, there's usually a chance to identify a strength. The feedback highlights your potential for leadership or strategic thinking. Look for the positive aspects embedded within the critique. Let your boss know you're open to further discussion or clarification. Expressing your willingness to engage in ongoing dialogue demonstrates your commitment to growth and building a more open and collaborative working relationship.
Effective feedback is not a one-way street; it should be an open dialogue. Encourage your boss to provide feedback as part of a conversation where you can ask questions, seek clarification, and discuss ways to improve. This two-way communication ensures that you're both on the same page and that you understand the context and reasoning behind the feedback.
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Abhishek Kushwaha
Social Business Consultant, Lawyer, Sustainability
Don't wait for the next formal review to acknowledge progress. As you implement the feedback and see improvement, share your successes with your boss. This reinforces the positive impact of feedback and keeps the conversation moving forward. Don't just listen passively. Actively participate in the conversation by asking clarifying questions, seeking specific examples, and expressing your understanding of the feedback. This ensures you're on the same page and minimizes the risk of misunderstandings. Move beyond simply acknowledging the feedback. Work collaboratively with your boss to brainstorm solutions and develop an action plan to address any areas needing improvement. This demonstrates your proactive approach and commitment to growth.
After receiving feedback, work with your boss to set realistic and achievable goals for improvement. These goals should be specific, measurable, attainable, relevant, and time-bound (SMART). By defining clear objectives, you create a roadmap for your professional development and demonstrate your commitment to enhancing your contribution to the non-profit's mission.
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Abhishek Kushwaha
Social Business Consultant, Lawyer, Sustainability
If the feedback addresses a broad area, like communication skills, brainstorm specific actions you can take to improve. For example, a goal might be to "participate in two public speaking workshops by the end of the quarter" or "deliver a presentation to the board with improved visual aids next month." Don't just set goals; define how you'll measure progress. Perhaps you'll track the number of completed training modules or solicit feedback from colleagues after implementing new communication techniques. Measurable milestones keep you accountable and motivated.
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Malsawmdawngliana Molsom
Former Programme Officer at World Vision India
Everytime we can't ride on the success in life. Retreat from the failure and take your journey for extra innings. In business or in any of the functional organization, always focus on the impact and goal with less output and more input. Don't trust someone easily which can be the end for your career. Be who you are and focus on your ability, skills to bring sustainable change in your mission.
Finally, it's essential to follow up on the feedback you've received. This shows your boss that you take their input seriously and are proactive about your development. Schedule a follow-up meeting to discuss your progress on the goals you've set together. This not only holds you accountable but also allows for ongoing support and guidance from your boss as you work towards improvement.
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Degaul BANZA
Academy Administrator|Microsoft Certified Trainer Regional Lead |Red Hat Academy|CompTIA Academy Partner| MCT |Cisco certified trainer I ICT Trainer & Consultant |Certiport CATC | Soracert founder|Non-profit Management
Following up on feedback is crucial for demonstrating commitment to your development and showing your boss you value their input. Schedule follow-up meetings to discuss progress on the goals set, which not only holds you accountable but also ensures ongoing support and guidance. This practice not only aids in your professional growth but also strengthens the relationship with your boss, establishing a proactive and responsive work dynamic. Regular updates and openness to continuous feedback are key to effective personal and professional improvement.
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