Here's how you can navigate obstacles and setbacks in your After-Sales career.
Navigating your After-Sales career can be as unpredictable as the weather, with unexpected challenges and setbacks often clouding the horizon. Yet, just as a skilled sailor uses knowledge and experience to steer through a storm, you too can learn to manage difficulties in your career path. This article will guide you through the strategies and mindsets necessary to overcome obstacles and continue your professional journey with confidence.
In the dynamic field of After-Sales, change is the only constant. When facing new software platforms or evolving customer expectations, flexibility is your greatest asset. Instead of resisting change, embrace it as an opportunity for growth. Engage with new technologies and processes actively; this proactive approach can turn potential setbacks into stepping stones for career advancement. Remember, adaptability isn't just about coping—it's about thriving in an ever-evolving environment.
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Aishwarya Singh
LinkedIn Top Voice I Customer Relationship Manager @Zebyte Rental | Master of Commerce
1. Be proficient in navigating these waters by understanding this is part and parcel of life and it will keep happening so let it slide in the timeline. 2. Keep learning and growing and do not stop getting better at your job and skills both technical and soft skills so that it makes better for you to navigate and become better. 3. Leverage the power of networking by meeting new people and as well as catching up on people who are already part of your network and you can use the same for your success and expertise. 4. Have faith in your experience and expertise and cater to freelancing services or any projects to get more varied experience to make you more confident in your skills.
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Vanderlei Generoso
Coordenador SAC | Garantia do produto | Treinamentos
Na minha experiência com mais de11 anos, pós-vendas é crucial não para que o cliente volte a comprar sua marca novamente, mas sim, à credibilidade da marca. O cliente que comprou não queria enfrentar o problema, assim, resolver o problema dele não é a chave do negócio, pois, por melhor que isso seja feito, nem sempre vai motiva-lo a comprar novamente. Porém, o vizinho, novos clientes, sempre olharão com bons olhos as resoluções. Antecipadamente, as pessoas olham ou questionam em que serão amparadas! Sem querer desmerecer os pontos de vendas que são as linhas de frente do negócio, mas é o Pós-vendas quem potencializa ainda mais as vendas futuras da marca.
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William Alvarado López
Especialista en Repuestos y Gestión de Postventa | Optimización de Inventarios | Creación y gestión de operaciones rentables.
Según mi experiencia: 1. Aprende a analizar situaciones desde diferentes ángulos para identificar la raíz de los problemas. 2. Escucha atentamente a los clientes para comprender sus necesidades y resolver sus problemas. 3. Mantén una actitud abierta al aprendizaje y mejora continua. 4. Establece relaciones de confianza con tus clientes, esto facilita la resolución de problemas. 5. Aprende a priorizar tus tareas y enfocarte en las más importantes y urgentes. 6. Anticipa posibles problemas y desarrolla planes de contingencia. 7. Desarrolla técnicas para manejar el estrés, como la meditación, el ejercicio regular y pausas adecuadas. 8. Pide retroalimentación a tus clientes para identificar áreas de mejora.
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Armando Bulgari Filho
engenheiro mecânico automobilístico, gestão de frota, pós-venda, consultoria e mentoria
Primeiramente entender que não existe um serviço igual ao outro e nenhum cliente igual ao outro. Todos os dias do pós-vendas você terá surpresas agradáveis e desagradáveis e estar preparado para este panorama é fundamental para sua satisfação e sucesso na carreira. Postura profissional, ética, colaborativa, positiva e focada na satisfação do cliente é condição importante para que você não absorva para si os momentos desagradáveis que certamente ocorrerão.
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Santiago Baez
Project Manager at PROYELEX
In life growth relates to evolving, we must change in other to evolve; in life, at work, even personally. What we learn will turn into a skill, allowing more room to learn new things or skills. Learning also includes organizing and automating our work process, what we have learned. Compressing the known to give room to the unknown and deleting the unnecessary to give room to what's necessary at the moment to archive your current goals.
The After-Sales landscape is continually evolving, and so should your skill set. Commit to lifelong learning to stay ahead of the curve. Whether it's through professional courses, webinars, or on-the-job training, expanding your knowledge base is crucial. This doesn't just mean technical skills; soft skills like communication and problem-solving are equally important. By becoming a perpetual student of your craft, you'll be better equipped to handle any career hurdles that come your way.
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Michele Sinclair MBA
Law Firm & Corporate Business Development Manager @ Servient, Inc.
To stay relevant in your space, constantly learning is the best way to stay on top of the bleeding edge of technology. AI is basically the Wild West in that there are no rules currently for this tech. This is changing quickly especially in the Legal industry. You will soon start to see official guidelines from the state bar associations, if not already.
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Santiago Baez
Project Manager at PROYELEX
Times have change and they keep changing continuously. In past eras, things would change every decade; in this new era, things change every 3 or 6 months. In order to keep your self updated, on must stay tune to data and information: LEARNING. The idea of learning only in "school" is and was an illusion, every day is a learning experience, every moment, month... but in that journey we must also find room for self development allowing change and growth; giving us the opportunity to evolve thru learning.
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Diego Andrés Bonilla Cobo
Servicio Posventa Automotriz
En el rama de posventa y en general en el área automotriz es una obligación para los profesionales en esta área mantenernos aprendiendo día a día y actualizando nuestros conocimientos.
Networking isn't just for job seekers; it's a vital tool for overcoming setbacks in your After-Sales career. Forge connections within and outside your industry to gain diverse perspectives on overcoming challenges. These relationships can provide support, advice, and opportunities for collaboration. Remember, a robust professional network can act as a safety net, offering guidance and assistance when you encounter career obstacles.
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Ali Idris-Addouni
Technicien d’essais polyvalent chez FARECO - FAYAT ENERGIE SERVICES
En France, on peut également appeller le "réseautage" par "pistonnage"... aux dépens de beaucoup de personnes ayant des capacités supérieures, dont le mérite n'est jamais mis en lumière durant leur carrière professionnelle.
In After-Sales, the customer's satisfaction is your success metric. When setbacks occur, refocus on customer needs to find your way forward. Listen to feedback, anticipate problems, and be proactive in offering solutions. This customer-centric approach not only helps in retaining clients but also positions you as a valuable asset to your organization, showcasing your dedication to service excellence despite challenges.
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Ali Idris-Addouni
Technicien d’essais polyvalent chez FARECO - FAYAT ENERGIE SERVICES
Il est dit que le client est roi. Et c'est vrai! En tant qu'interlocuteur direct avec le client, on se doit de rechercher le besoin de ce dernier en toutes circonstances. Cela aura un impact bénéfique pour chacune des parties. De plus, ce client peut être une future opportunité dans l'optique d'un partenariat voire d'une embauche dans sa propre société. Montrer son savoir-faire malgré les obstacles est une arme redoutable.
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Santiago Baez
Project Manager at PROYELEX
From my experience, the customer always comes first, because they are one of the main pillars of your business. A business without customers, is not a business. A customer satisfaction; addressing their needs; holding the customers hands to help them cross thru the challenges they are facing within the negotiation ( and sometimes outside of it) is more valuable than the monetary winnings you may receive for selling the product or for the service you provide.
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Diego Andrés Bonilla Cobo
Servicio Posventa Automotriz
Es necesario escuchar a un cliente y sobre todo "ponernos en sus zapatos" es la única manera en la que podremos centrarnos en los requerimientos de nuestros clientes y posterior poder darles solución.
Setbacks can lead to stress, but how you manage it can make all the difference in your After-Sales career. Develop a toolkit of stress-reduction techniques such as mindfulness, exercise, or hobbies that can help you maintain a clear head. Keeping stress at bay allows you to think strategically and creatively about overcoming obstacles, making you more resilient and effective in your role.
After navigating a setback, take time to reflect on the experience. Analyze what happened, what you learned, and how you can prevent similar issues in the future. This reflective practice not only helps in personal growth but also enables you to adapt your strategies for better outcomes. By treating each obstacle as a learning opportunity, you'll build a more robust and adaptable career trajectory in the After-Sales field.
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Ali Idris-Addouni
Technicien d’essais polyvalent chez FARECO - FAYAT ENERGIE SERVICES
La carrière professionnelle comme la vie, sont composés de réussites et d'échecs. La réussite, c'est de surmonter l'échec...
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