Here's how you can defuse conflicts in the workplace as a software tester.

Empathy is important .. there are levels to this - and it takes time for most people to master. I have experienced testers that try to react i a calm way when someone gets angry. To defuse tension (I believe it’s called emotional regulation - and something I myself tries to get better at 🙄) Next level is to try to understand why someone got angry - the reason behind their frustration (both cognitive empathy ie. see it from their perspective and emotional empathy (feel what they feel) Next level again would be something like your ability to use these skills in all different situations (some call it emotional intelligence) Thanks for the article - made me think. Good skills to perfect 😉

As a software tester, you act as a link between developers and other teams. When conflicts occur, stay calm and understand everyone's feelings. Focus on explaining the issues and possible fixes clearly. The goal is to find a solution, not to blame anyone. By guiding the conversation towards solving the problem quickly, you can reduce tension and help everyone move forward.

In navigating conflicts, it's essential to acknowledge and understand the emotions at play, both yours and those of others involved. By maintaining a calm demeanor and recognizing the feelings of frustration or upset, tensions can be diffused, opening the door for productive discussions. Remember to speak from a professional standpoint, prioritizing facts over personal viewpoints, and focus on finding solutions rather than assigning blame. Deepen your understanding through thorough research and ensure swift resolution to prevent conflicts from escalating. By addressing emotions and seeking constructive outcomes, conflicts can be resolved efficiently, fostering a positive and collaborative work environment.

When a conflict arises, stay calm and acknowledge the emotions. For instance, acknowledge that a developer is upset about a bug, recognizing their frustration. By accepting emotions without judgment, tensions can be eased, paving the way for constructive dialogue and collaboration.

-Encourage open talks to understand everyone's views. -Listen carefully to all sides. -Show kindness and understand others' feelings. -Solve problems together, finding solutions that help everyone. -Guide discussions and suggest training for conflict resolution.

Effective communication is vital for conflict resolution. When reporting issues or discussing project progress, aim for clarity and conciseness. Avoid technical jargon, using simple language that's understandable to all stakeholders. Propose solutions or workarounds alongside problems, showcasing dedication to project success and encouraging cooperation among team members.

Em refinamentos de tarefas é muito comum ter além de desenvolvedores pessoas de outras áreas, como pessoas do time de produto, marketing entre outras áreas. Quando é apresentado as demandas, nós desenvolvedores sempre pensamos em como resolver essa tarefa de forma técnica, mas sempre é importante ter clareza e saber utilizar o tipo de linguagem comum, onde todos envolvidos no projeto estejam entendendo o que será desenvolvido. Além disso, propor melhorias que agregam valor ao projeto é super importante, como também levantar pontos de atenção em questões de implementações que podem afetar algo no projeto e negócio.

Clear and open communication is essential for resolving conflicts. Ensure that all parties involved understand the issue at hand, express their concerns, and actively listen to each other's viewpoints. Use non-confrontational language and strive for mutual understanding and respect.

Communication is the key to success. Without it I do not believe you can achieve success. In any type of team environment communication is main tool you will use for success.

Comunicar-se de forma eficaz é essencial para resolver conflitos. Quando relatar problemas ou discutir o progresso do projeto, é importante ser claro, conciso e construtivo. Evite usar jargões técnicos que possam confundir as partes interessadas e opte por uma linguagem simples que todos possam entender. Além disso, ao apresentar um problema, sugira possíveis soluções ou alternativas. Isso não apenas demonstra sua experiência, mas também mostra que você está comprometido com o sucesso do projeto, indo além de simplesmente identificar falhas. Essa abordagem promove uma atmosfera de colaboração e ajuda a resolver conflitos de maneira mais eficiente.

It's important to remain objective and impartial when addressing conflicts. Focus on the facts of the situation rather than personal opinions or biases. Avoid making assumptions and gather relevant information to make informed decisions about how to resolve the conflict fairly.

Relatórios devem ser fundamentados em fatos e evidências, não em opiniões pessoais. Se surgir um desacordo sobre um problema específico, recorra aos requisitos do projeto ou utilize os resultados do teste para apoiar sua posição. Essa abordagem baseada em dados garante que as discussões permaneçam centradas no produto, evitando que se tornem argumentos pessoais ou emocionais. Ao manter o foco nos fatos, você contribui para resolver conflitos de forma objetiva e eficaz.

Os relatórios são fontes de verdade, onde cada avaliação do teste pode ser um fator crucial para o negócio, seja ele em melhorias de desenvolvimentos onde os relatórios apontam onde deve ser melhorado na squad ou esteira de desenvolvimento. Além da parte técnica os relatórios de testes podem apoiar em decisões de negócio, por exemplo na jornada do usuário em uma determinada parte da aplicação, onde os testes apontam que o usuário segue um fluxo diferente do esperado, esses relatórios podem ajudar a melhorias de UI/UX para que seja alcançado o objetivo da aplicação e estratégia de vendas por exemplo.

You know what happens when we assume? Never make any assumptions and focus on the work. If there is an issue, like in any conflict, work together to find the mistake and then correct the mistake. If you work as a team you can complete your objective.

Once at work we had to decide which boss's solution was better, of course everyone thought his solution was better. Finally, I suggested that we weigh the pros and cons of the two solutions offered by them, and thanks to that, we stopped making the right decision. The lesson is that you should always visualize your work, both yours and the team you work with, in order to make the right decision.

Encourage collaboration and teamwork among team members to find solutions to conflicts together. Emphasize the importance of working towards common goals and finding win-win outcomes that benefit everyone involved. Foster a supportive and inclusive team culture where individuals feel comfortable addressing conflicts openly and constructively.

O trabalho em equipe é o melhor caminho para ter uma squad em sintonia! Envolver todas as partes nos processos faz com que cada membro da equipe se sinta dono do projeto e negócio, além de que isso faz com que cada membro da equipe acabe contribuindo e apoiando nas decisões dando ideias e opiniões diferentes do que uma tomada de decisão sozinho.

Shared Ownership: By involving everyone in the testing process, you create a sense of shared ownership for the software's quality. This can lead to better communication and collaboration when issues are identified. Improved communication: It breaks down silos between testers and developers, fostering better communication and understanding of each other's perspectives. Early Bug Detection: Developers can identify potential issues early on during testing sessions, reducing rework and frustration later in the development cycle. Teamwork During Conflict: When conflicts arise due to bugs or defects, having a strong foundation of teamwork makes everyone more willing to collaborate on solutions rather than assigning blame.

When you are a part of a team, you are a teammate. The old sports metaphor says it best " There is no I in team". If you keep that in your mind, always respect and be fair with your teammates then you should not have many issues to work through. Although there will always be mistakes made, remember all mistakes can be corrected.

Pointing blame is not constructive and in addition to undermining trust, it also makes the climate worse around the problem. Conflicts are bound to occur in any basic and professional human interaction. But, it is necessary to deal as a whole and as a team, understanding both sides to reach a common sense in which everyone feels seen, heard and contemplated.

Resolver conflitos parece não ser uma tarefa muito simples, porém quando necessário é muito bom uma conversa one by one e também em conjunto com a equipe, quais as vantagens disso, colocar o assunto em discussão com mais de uma pessoa ajuda muito a ter o ponto de vista de outras perspectiva, mostra que a equipe está promovida a resolver o problema em questão junto, além de dar confiança a equipe que não estão só para resolver os conflitos seja ele qual for!

Address conflicts promptly before they escalate and negatively impact team morale and productivity. Actively seek resolution rather than letting issues fester or escalate further. Implement strategies such as mediation, negotiation, or compromise to find mutually acceptable solutions as soon as possible.

Don't let the tensions rise up to a point of bursting. Its good to when noticing tension, schedule a meeting to talk about it, trying to understand the problem before it arises to something bigger and more complicated. Seek a resolution while the problem is still easier to handle.

Mostrar domínio sobre o assunto e leveza, clareza da a equipe confiança além de também motivar o restante da equipe a ter essa posição de profissionalismo e querer entregar cada vez mais com qualidade. Motivar com exemplos práticos como entregas com qualidade, dar feedbacks a quem fez determinada feature é um forte ponto positivo para dar motivação e engajar a equipe!

As a software tester, you can set a positive example for your team by demonstrating effective conflict resolution skills in your own interactions. Model respectful communication, active listening, and a willingness to collaborate and find solutions. Encourage others to follow suit and create a culture where conflicts are addressed constructively and professionally.

Always RESPECT others 🙏 ..................................................................................................... It'll help you in the long-term.

Em um contexto geral, um QA ou tester, pode ser meio chato de começo, no caso de acabar reprovando Pr's de desenvolvedores. Mas no ponto de vista de um desenvolvedor que busca sempre melhorar suas entregas, acaba sendo um fator positivo, pois vai fazer com que este desenvolvedor pense fora da caixa, ou seja, o que posso melhorar nas minhas entregas para que além de atender todos requisitos minha feature tenha excelência na qualidade de software!

If you respect and are fair with your teammates, even in seemingly unfair conditions, everything will align to achieve your teams ultimate goal/objective.

Having a good relationship with the product team and with the developers on your team and on teams outside yours will always be important to you. Don't see developers as your enemy, but as your ally. Teach them your vision so they can understand what you are saying when you say that you found a bug or that one of your tests failed. Learn their vision as well.