Compliance
Back to CCT Metrics Reporting page
These metrics are drawn from data compiled by ICANN's compliance department. This section will be updated quarterly, as the ICANN Contractual Compliance Annual Report is published.
1.6 Notices of Breach Issued to registry operators
The total number of notices of breach issued to registry operators by ICANN because of contract or policy compliance matters. [Updated Quarterly – June 2017]
2011 | 2012 | 2013 | 2014 | 2015 | 2016 | Q1, 2017 | |
---|---|---|---|---|---|---|---|
Registry Breach Notices | 1 | 0 | 0 | 0 | 0 | 3 | 0 |
Sources: ICANN Contractual Compliance Annual Report
Baseline: 2011-2013
CCT Review Category: Consumer Trust
1.7 Notices of Breach Issued to Registrars for Contract or Policy Compliance Matters
The number of notices of breach of the Registrar Accreditation Agreement that ICANN sent to Registrars. [Updated Quarterly - June 2017]
2011 | 2012 | 2013 | 2014 | 2015 | 2016 | Q1, 2017 | |
---|---|---|---|---|---|---|---|
Notices of Breach | 9 | 20 | 42 | 61 | 32 | 22 | 6 |
Suspensions | 0 | 1 | 0 | 4 | 6 | 4 | 1 |
Terminations | 1 | 3 | 11 | 7 | 8 | 4 | 2 |
Sources: ICANN Contractual Compliance Annual Report
Baseline: 2011-2013
CCT Review Category: Consumer Trust
1.8 Registry & Registrar General Complaints
The metrics reports on the number of general complaints, regarding both registries and registrars, published by ICANN Compliance. This includes information about registrars, WHOIS information, IP address issues, spam/viruses and website content. [Updated Quarterly - June 2017]
2012 | 2013 | 2014 | 2015 | 2016 | Q1, 2017 | |
---|---|---|---|---|---|---|
Registrar Number of Complaints | 48,711 | 26,188 | 39,869 | 45,926 | 43,156 | 10,467 |
Registry Number of Complaints | N/A* | N/A* | 1,921 | 2,180 | 2230 | 478 |
Total Number of Complaints | 48,711 | 26,188 | 41,790 | 48,106 | 45,336 | 10,945 |
Sources: ICANN Contractual Compliance Annual Report
Baseline: 2012-2013
CCT Review Category: Consumer Trust
*This data is not available because prior to 2014, there was no consolidated platform to collect data on Registry Complaints.
1.20 Complaints Regarding Inaccurate, Invalid, or Suspect WHOIS Records
This metric reports on the number of complaints regarding incomplete or incorrect WHOIS data published by ICANN Compliance. [Updated Quarterly - June 2017]
2012 | 2013 | 2014 | 2015 | 2016 | Q1, 2017 | |
---|---|---|---|---|---|---|
Total WHOIS Complaints | 30,751 | 15,283 | 29,857 | 36,354 | 33,084 | 7,150 |
WHOIS Unavailable Complaints | 216 | 125 | 248 | 308 | 545 | 226 |
Inaccuracy Complaints | 30,535 | 15,158 | 29,609 | 34,740 | 32,292 | 6,213 |
Sources: ICANN Contractual Compliance Annual Report
Baseline: 2012-2013
CCT Review Category: Consumer Trust
4.5 Total Number of Complaints Received by ICANN Regarding Improper Use of Domains
ICANN staff compiled a list of closure codes that may be related to confusion or misunderstanding of TLD functions. ICANN Compliance uses these codes to help classify complaints. Some examples of the closure codes included in this metric include: hijacking, website content, or spam. This metric reports on annual totals. [Updated Quarterly - June 2017]
2013* | 2014 | 2015 | 2016 | Q1, 2017 | |
---|---|---|---|---|---|
Total Number of Complaints | N/A | 765 | 993 | 963 | 400 |
Sources: ICANN databases
CCT Review Category: Consumer Trust
8.1 Total Number of Complaints Received by ICANN Related to Confusion or Misunderstanding of TLD Functions
ICANN staff compiled a list of closure codes that may be related to complaints that derive from confusion or misunderstanding of TLD functions. As with metric 4.5, ICANN Compliance uses these codes to classify complaints, and these closure codes have been used to determine the total number of complaints in this category. Some examples of these closure codes include: private dispute, domain a ccTLD, and complaint about a wrong website. This metric reports on annual totals. [Updated Quarterly - June 2017]
2013 | 2014 | 2015 | 2016 | Q1, 2017 | |
---|---|---|---|---|---|
Total Number of Complaints | 5 | 3,965 | 5,063 | 4,722 | 1,447 |
Sources: ICANN databases
CCT Review Category: Consumer Trust
8.3 Registries That Have Been the Subject of Public Interest Commitments (PICs)-related Complaints to ICANN As Reported in ICANN Compliance Reports
There have been no reported complaints related to Public Interest Commitments submitted to ICANN's compliance department and published in its Annual Report [Updated Quarterly – June 2017]
Sources: ICANN Contractual Compliance Annual Report
CCT Review Category: Consumer Trust
8.4 Registries Losing a Dispute Resolution Procedure Related to PICs
This metric measures the number of registries that have lost a dispute resolution process related to their Public Interest Commitments (PICs). [Updated Quarterly – June 2017]
There have been no DRPs related to PICs since the launch of the New gTLD Program.
Sources: ICANN Contractual Compliance Annual Report
CCT Review Category: Consumer Trust