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Google crashed my app

Orkakorak
Community Member

I tried to access my app and had to sign in to google. (Hate this constant sign in bs). Google asked to + a product.  I chose thermostat. Took pic of QR code at back of thermostat and stated Already Installed. It requested the key to be entered. I entered the key and nest app stated it was connecting. Then after 1-2 min Something went wrong. Repeated above 5 times. Retry just does not connect to thermostat. I reset thermostat Restarted also. My network is ok. My internet is ok. 


2 REPLIES 2

Thomas8888
Community Member

1. Check Wi-Fi on thermostat: Ensure it's connected to your network.
2. Restart router/modem: Power cycle your network devices.
3. Use Google Home app: Try adding the thermostat via Google Home instead of the Nest app.
4. Factory reset thermostat: If the issue persists, perform a full factory reset on the thermostat and try setting it up again.

If none of these work, contact Nest support for further assistance.                                                                                               

Best Regards

Orkakorak
Community Member

Thank you it worked. Had a power bump.