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Have a question about your product? Explore our product forums:

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Community Activity

Google Nest not responding

Our Nest Hub 2 stopped responding to commands after roughly 2 years but unplugging and replugging have solved the problem until now. I have reset it a few times using the ‘11 method’ and factory reset but no avail. It would go through the whole proce...

Backup Nest Data Prior to Migration to Google Home

Hello,I would like to migrate my Nest to Google home, but I want to retain the years of csv nest data. How do I download it prior to migration, as I no longer can locate the data? Will my old data migrate to Google Home and will the old data be avail...

Google crashed my app

I tried to access my app and had to sign in to google. (Hate this constant sign in bs). Google asked to + a product. I chose thermostat. Took pic of QR code at back of thermostat and stated Already Installed. It requested the key to be entered. I ent...

Orkakorak by Community Member
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WiFi points showing Offline

For close to 3 years we’ve had the Google Nest WIFI mesh system and cameras lately the WIFI nest mesh points are constantly disconnecting saying they are offline or weak connections (they are in the same place as always) last speed test was 499mps do...

Xembre by Community Member
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Stage 2 Cooling

My Nest thermostat all of a sudden changed to Stage 2 cooling and now the house is quickly heating up. I checked the wires and I do have wires in both Y1 and Y2. The fan is running but the unit is no longer cooling. How do I change this back to Stage...

jenwags1 by Community Member
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Nest Hub error code 83902

I have had my Nest hub working perfectly from Samsung phone. I have tried to connect to my iPhone, downloaded the app, checked the language is set to English(we are in Australia) re factory set the nest hub.It connects to the WIFI but then comes up w...

Using both gen 1 & 2 cams

I currently have several gen 1 Nest cams which carry the Nest Aware subscription and use the Nest app, ie, I haven't migrated to Google yet. If I buy a couple of gen 2's, do I need to do anything in addition to creating a new google user ID/email to ...

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