Is Innovators Plus a scam?

[alwalsh]

I was excited to sign up for the Innovators Plus program when I first heard about it. Seems like a pretty good deal if you want to learn about Google cloud: unlimited use of Cloud Skills Boost, exam voucher, plus $500 in credits. I signed up in August but when I went to claim my credits it failed. The message just said that the code was invalid. I opened a ticket and then got stuck in this endless loop with their support, which clearly has no idea how to fix anything. They would send messages thanking me for my patience while they delayed. A couple of times they sent me new codes which just resulted in the same error. Then finally this week I got an email saying that since my ticket had been opened for a long time they were closing it. At the top it literally says: "Your request has been solved."

So my question to the group is this: is Innovators Plus a scam? Has anyone else used it and have you been able to successfully claim your credits? I feel like there is a legitimate issue with my setup and would love to get to the bottom of it, but it also appears that Google is not ready, willing, or able to provide adequate support for this program. Would love to hear about others' experiences.

[CrystalSmith]

@alwalsh Thank you for sharing your experience with the Innovators Plus program. I am deeply sorry to hear about the difficulties you have encountered in claiming your credits.

I want to assure you that the Innovators Plus program is not a scam, and this is merely an error we’re actively troubleshooting. We are committed to providing our subscribers with a valuable learning experience, and we are disappointed to hear that you have not been able to fully utilize the program's benefits yet.

We are aware of the issue with your ticket, and we are working diligently to resolve it. Sorry for the confusion around closing it prematurely! We have escalated your ticket to our highest priority level, and we will be in touch with you as soon as we have an update.

[alwalsh]

Thank you Crystal. I have already heard from someone in support and will hope that someone can figure out my issue(s). Much appreciated.

[allenvhaylis]

Hi there I'm experiencing similar issues. How do I resolve it ?

[EtimN · Accepted solution]

Hi there @allenvhaylis ,

Did your issues with claiming Google Cloud Credits via your Innovator Plus subscription get sorted?