I have used Azure and AWS and can comfortably say that Google Cloud is the worst. I would be surprised if they even earn from it!
Does anybody know how to talk to the tech support at Google Cloud?
When I try to file a tech case from Google Cloud Console, I get the error message
"You don't have permission to file tech-related support cases for projects xyz"
Cloud documentation is a complete disaster.
Hey there @Whistleblower, so to hear that you're having trouble getting in touch with one of our support teams. Are you an admin on your Google Cloud Account? Also, would you mind giving me a high level understanding of what you need support with? I want to help escalate this with the correct team.
I'm having the same issue. I think the question here is how to raise a ticket by ourselves, instead of going through another channel to reach the correct team.
Hello @Whistleblower ,Welcome on Google Cloud Community.
Do you have Support Tier higher than basic ? If no, you will not be able to create technical tickets to support. However, if you have different support tier than basic, you should have assigned Tech Support Editor (roles/cloudsupport.techSupportEditor) role to your principal, THEN you will be able to send a ticket via Support page.
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cheers,
DamianS
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