I like my new 18 ounce water bottle much better than the 24 ounce which was too large for me. However, I wish I had realized before that on the website I could’ve ordered the custom version in the color that I really wanted.(when I called them to ask about this other color they said they don’t make it anymore but there it is in the Custom section of their website). Instead, I bought a subpar color and then had to pay $15 more to get the Straw type top. When you order Custom, the straw top doesn’t appear to cost more and I could’ve gotten the color I really love for the same price. However the bottle itself functions well.
The flip top is tight, and at first I could not remember which way to flip it. So I had the exact matching red nail polish and made a perfect dot so I know which side to pull it up on.

I am a LONGTIME and LOYAL fan of Hydro Flask until today.

I have had 6-8 Hydro Flasks over the last several years and have always loved them. I lost one in security while traveling internationally last month so I ordered a replacement bottle. The bottle came to me a couple of weeks ago and it has a clear manufacturing defect, every time you take a drink it sounds like a penny is stuck in the wall of the bottle.

I reached out to the company and they asked me to jump through hoops and would not make me whole on my purchase without extraordinary efforts like going out and buying a thick permanent marker to write on the bottle to evidence it is broken and then send back pictures of myself holding it with the defaced bottle in the picture.

Good work on failing to do the right thing with a loyal customer.

My original Hydroflask lunch bag tore at the seam and this was sent as a replacement. Although it took some time, Hydroflask stands by their products.

The bag is a good size for what I need and my old one did a great job of keeping things cool. I loved the blue color of my old bag. I’m not a fan of black, especially since it sits in my car at times.
My biggest issue is I’m not a fan of the fabric. It has a coating compared to the old one. It reflects light off it differently which irritates my eyes.
Functionally the bag is fine but I haven’t been using it because of the feel and look.

Ii read the details multiple times and it said it would fit on my wide mouth cupIi read the details multiple times and it said it would fit on my wide mouth cup. Of course when I got it, it did not. The description online needs to specifically say which cup it fits. So disappointed. I am sure it is a great lid, just does not fit my cup. Too much hassle and expense to return so a total waste of $. Of course when I got it, it did not. The description online needs to specifically say which cup it fits. So disappointed. I am sure it is a great lid, just does not fit my cup. Too much hassle and expense to return so a total waste of $