I am a LONGTIME and LOYAL fan of Hydro Flask until today.

I have had 6-8 Hydro Flasks over the last several years and have always loved them. I lost one in security while traveling internationally last month so I ordered a replacement bottle. The bottle came to me a couple of weeks ago and it has a clear manufacturing defect, every time you take a drink it sounds like a penny is stuck in the wall of the bottle.

I reached out to the company and they asked me to jump through hoops and would not make me whole on my purchase without extraordinary efforts like going out and buying a thick permanent marker to write on the bottle to evidence it is broken and then send back pictures of myself holding it with the defaced bottle in the picture.

Good work on failing to do the right thing with a loyal customer.

Thanks for this excellent product it’s just what I need! I aim to drink 10 glasses of water daily and so many water bottles are way more than 2 cups. This 18 ounce water bottle makes it easier for me to keep track of how much water I’m drinking. I bought two 18 ounce flasks in different colors and alternate the liquid that I put in them: sometimes tea, sometimes electrolytes, mostly water. I hope you keep making this 18 oz size! It’s Also leakproof. The only improvement I would encourage is that it come with a standard stainless steel top. Thanks again for a top-notch product.

I thought I would get a straw lid bottle for the first time to take with me on long walks. I opted for a bigger capacity bottle than usual (but still slim enough to grab with one hand easily) so that it can fit enough water for me and my boyfriend. I was so sad to find out that I really don't like it. 50% of first sips are air and I made sure to have my straw stuck in all the way. It's also mildly annoying that about 3 fl. oz. of water always gets left behind. The narrow neck was good to grab onto when sipping, but that also meant that it came a narrow handle that I found to be inconvenient. This is my first purchase and I regret not ordering something else.

First there is no way to access, leave or review the “my hydro” customizable bottles. If you want to know the true color of the “camellia” pink color, visit ANY other site for the exact bottle and you will see the true color everywhere except here on the same computer/device. It is Not a bright pink but very dull and a dull finish. Next, it does keep drinks cold. I wish I could’ve reviewed this exact bottle prior to purchasing 3. As some had expressed on various bottles do not insulate properly or at all. This one does not insulate hot drinks. Within an hour and a half my piping hot drink was barely warm.