This is my second 32oz Hydra Flask in less then a year. I have read stories about people running over their Hydra Flasks and they still keep their beverages cold. I am finding this hard to believe as I was using mine every day and as a sales rep was not abusing it at all. My issues were that in the course of using them I had accidently dropped them and there were small dents on the bottom of the bottle that seemed to have affected the ability of the bottle to keep beverages cold. Hydra Flask replaced the first bottle as I had it for about 2 years. The replacement bottle has lasted less then 3 months and it too has lost it's ability to keep my beverages cold. I purchased a new one at the REI 25% off sale and will be following up with Hydra Flask directly to see about getting the second one replaced. I want to keep using Hydra Flask but may need to look elsewhere for a bottle.

We bought this for our daughter for her birthday. She studied many brands of “expensive” water bottles and chose hydro flask. One week of school it slipped out of side pocket of back pack (in the school) and has two very large dents. I have never spent this much money on a water bottle for myself nor anyone else, but this is what she wanted for her birthday. A $45 water bottle should not sustain large dents with one drop, especially indoors. . I contacted hydro flask with situation. They offered for me to send the water bottle back (I pay shipping) and they would send us a $5 coupon to buy another one. What a joke! I will never buy another hydro flask. Do not recommend! Poor quality! DO NOT BUY! Waste of money

I bought two hydraflasks off Academy’s website and they were shipped together, in a much too big box, with ZERO packing materials. None. Not one shred of paper. They came so damaged. And I obviously don’t trust Academy to ship me new ones, and they are an online exclusive color - part of my kid’s graduation package tomorrow- that is completely unusable. Now I have to find time to return them bcas the jackhole packing thought it’d be funny to throw two cups in a box made for a full size microwave. And I had to buy the replacements from two separate companies and have them shipped. So thanks a lot Academy packing person, you suck, I hope you step on all the legos barefoot in the middle of the night.

The sturdiness of the HydroFlask is really hard to beat. My husband recently lost his, so I needed to replace it. But I won't do the custom engraving order again. I purchased a custom engraving with the word "DAD" on the bottle. I received a bottle that said "Ander V. " Not only is that so far off from DAD, but it's a rare and unique name, so no real way to reuse or regift the bottle. By the time I finally got in touch with a real person at customer service about how to remedy the issue, the color of the bottle I originally ordered (grey) was out of stock. Basically told "oh well, pick another color" for the exchanged bottle. In the end, I eventually received a bottle (orange) with the correct engraving, but I still ultimately paid for a bottle I didn't receive.