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From call center basics to the latest AI-powered innovations, Genesys brings together everything you want in a single, unified platform.
No matter where you are in your CX strategy, Genesys can elevate your customer and employee experiences – today and tomorrow.
“With all the data and analytics available, we can design more proactive engagement models to improve productivity, wait time, call handling, workload balancing and more.”
— Naresh Shanker, CTO, Xerox
“Our voicebots have been a huge win, correctly matching from a list of 30 different intents in over 80% of cases. Now, our agents spend less time on the phone and resolve more queries first time. We’ve already saved nearly $5,000 and expect that figure to reach $20,000 by year end.”
— Nicole Thomas, VP, Customer Care Center, Coca-Cola Bottlers’ Sales and Services
“Web messaging is 25% more efficient compared to call handling, meaning we can serve more customers without increasing headcount. And since introducing video calls we’ve seen a noticeable uplift in new mortgage sales.”
— Thom Kokhuis, Head of Conversational Banking, Rabobank
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
