EDITED BY RACHEL RABKIN PEACHMAN
JUNE 18, 2024, 10:00 AM
- With more than 4,000 banks and nearly 70,000 branches across the country, choosing a financial institution can feel overwhelming.Bill Handel, general manager and chief economist at research firm Raddon, a Fiserv company, says customers typically focus on three factors when seeking out a bank: convenience, pricing and the quality of customer service. And it’s within that third factor that smaller, regional banks often shine.Still, sussing out which banks truly prioritize their customers can be tricky. So to help consumers identify top-tier banks—and to give financial institutions a sense of how they compare to their peers—Forbes has ranked the Best Banks In Each State 2024.For this seventh annual ranking, Forbes partnered once again with market research firm Statista to survey approximately 26,000 U.S. residents. Participants were asked to name all the banks and credit unions where they currently have—and previously had—a checking or savings account, and to identify financial institutions they know through the experiences of friends and family. Respondents were asked to share their level of satisfaction with the bank or credit union, and their willingness to recommend it to others, and to rate the organization on such criteria as: customer service, the quality of financial advice offered by representatives, fee structures, ease of navigating digital services and accessing help at branch locations, and the degree of trust the financial institutions inspired. Survey responses from the last three years were taken into consideration, with recent data and responses from current customers weighted more heavily than the older data and responses from former customers and friends and family.Lastly, for each bank and credit union, Statista collected online text reviews and ratings written between February 2021 and March 2024. This research accounted for 20% of the scoring while the surveys accounted for 80%. The financial institutions with the highest scores landed on our lists. Large nationwide banks and credit unions with branches in more than 15 U.S. states were excluded.All told, 185 banks and 207 credit unions were ranked in one or more states. The rankings for the top banks are directly below.—As with all Forbes lists, companies pay no fee to participate or be selected. For questions about this list, please email listdesk [at] forbes.com.
The Full List
Listees do not pay a fee for placement on Forbes Rankings. Listees on this ranking highlighted in color have paid a fee for enhanced features on their corresponding profile.
- COMPANYCITYSTATECEO1st Capital BankSalinasCaliforniaSamuel D. Jimenez1st National BankLebanonOhioJillora Summers1st Source BankSouth BendIndianaChristopher J. Murphy IIIAbacus Federal Savings BankNew YorkNew YorkJill SungAcademy BankKansas CityMissouriPaul HolewinskiAdirondack BankUticaNew YorkRocco F. ArcuriAlliance BankFrancesvilleIndianaShane PilarskiAlliance Bank (SS)Sulphur SpringsTexasJames M. LawAlma BankAstoriaNew YorkMichael PyllosAltabankAmerican ForkUtahTerry GrantAmalgamated BankNew YorkNew YorkPriscilla Sims BrownAmegyBankHoustonTexasSteve StephensAmerant BancorpCoral GablesFloridaJerry PlushAmerican Bank of FreedomWellsvilleMissouriTimothy C. NashAmerican Bank & TrustCovingtonLouisianaAlton McreeAmerican Community BankGlen CoveNew YorkAnthony M. CapobiancoAmerican Momentum BankCollege StationTexasDonald A. AdamAmerican Savings BankHonoluluHawaiiAnn TeranishiAmeriFirst BankMontgomeryAlabamaRobert R. RamseyANB BankDenverColoradoKoger L. PropstArvest BankBentonvilleArkansasKevin SabinAssociated BankGreen BayWisconsinAndrew J. HarmeningAtlantic Union BankRichmondVirginiaJohn C. AsburyAustin BankJacksonvilleTexasRuss GideonAvaila BankCarrollIowaJeffrey G. ScharfenkampBancFirstOklahoma CityOklahomaDavid HarlowBangor Savings BankBangorMaineBob Montgomery RiceBank IndependentSheffieldAlabamaRick WardlawBank IowaWest Des MoinesIowaJim PlaggeBank of AlbuquerqueAlbuquerqueNew MexicoStacy C. KymesBank of BotetourtBuchananVirginiaG. Lyn Hayth, IIIBank of ColoradoFort CollinsColoradoShawn OsthoffBank of CommerceGreenwoodMississippiBryan ThornhillBank of IdahoIdaho FallsIdahoJeff NewgardBank of New HampshireLaconiaNew HampshireChristopher J. LoganBank of OklahomaTulsaOklahomaStacy C. KymesBank of Southern CaliforniaSan DiegoCaliforniaDave RainerBank of TexasDallasTexasStacy C. KymesBank OZKLittle RockArkansasGeorge GleasonBankPlusBelzoniMississippiWilliam A. RayBanner BankWalla WallaWashingtonMark J. GrescovichBanterra BankEldoradoIllinoisRobert J. MayBar Harbor Bank & TrustBar HarborMaineCurtis C. SimardBayFirst National BankSaint PetersburgFloridaThomas G. ZernickBell BankFargoNorth DakotaMichael SolbergBristol County Savings BankTauntonPatrick MurrayCadence BankTupeloMichiganJames D. Rollins IIICamden National BankCamdenMaineSimon R. GriffithsCapital City BankTallahasseeFloridaBill SmithCapital OneMcLeanVirginiaRichard D. FairbankCapitol Federal Savings BankTopekaKansasJohn B. DicusCarter Bank & TrustMartinsvilleVirginiaLitz H. Van DykeCentennial BankConwayArkansasJohn W. AllisonCentier BankMerrillvilleIndianaMike SchrageCentral BancompanyJefferson CityMissouriBill FergusonCentral Pacific BankHonoluluHawaiiArnold D. MartinesChelsea Groton BankGrotonConnecticutAnthony JoyceCitibankNew YorkNew YorkJane FraserCitizens Bank (MS)ColumbiaMississippiTrey CarleyCitizens Bank & Trust CompanyVan BurenArkansasBrent TaylorCity BankLubbockTexasCurtis GriffithCity National Bank and TrustLawtonOklahomaSusan CharstilCity National Bank (WV)CharlestonWest VirginiaSkip HageboeckClear Mountain BankBruceton MillsWest VirginiaDavid ThomasCNB Bank and TrustCarlinvilleIllinoisJames AshworthCommunity Bank (CBNA)CantonNew YorkMark TryniskiCommunity Financial Services BankBentonKentuckyMichael RadcliffeCommunity National BankDerbyVermontKathryn AustinCommunity Trust BankPikevilleKentuckyMARK A. GOOCHCommunity West BankFresnoCaliforniaJames J. KimConway National BankConwaySouth CarolinaVirginia HucksCoreFirst Bank & TrustTopekaKansasKurt KutaCornerstone BankYorkNebraskaZac HolochCornhusker BankLincolnNebraskaBarry J. LockardCullen/Frost BankersSan AntonioTexasPhillip D. GreenDacotah BankAberdeenSouth DakotaRobert J. FoubergDenali State BankFairbanksAlaskaSteve LundgrenD.L. Evans BankBurleyIdahoJohn V. Evans Jr.Dollar BankPittsburghPennsylvaniaJim McQuadeEast West BankPasadenaCaliforniaEastern BanksharesBostonMassachusettsRobert F. RiversEl Dorado Savings BankPlacervilleCaliforniaJohn A. CookEmprise BankWichitaKansasMatt MichaelisFidelity BankFuquay VarinaNorth CarolinaMary WillisFifth Third BankCincinnatiOhioTim SpenceFirst Bank & TrustBrookingsSouth DakotaKevin TetzlaffFirst Citizens Bank (IA)Mason CityIowaMarti T. RodamakerFirst Community BankLexingtonSouth CarolinaMichael C. CrappsFirst Community Bank (Arkansas)BatesvilleArkansasDale E. ColeFirst Dakota National BankYanktonSouth DakotaRob StephensonFirst Farmers Bank & TrustConverseIndianaMark HoltFirst Federal LakewoodLakewoodOhioTimothy E. PhillipsFirst Federal Savings BankTwin FallsIdahoJason A. MeyerhoefferFirst Financial BankCincinnatiOhioF. Scott DueserFirst FoundationIrvineCaliforniaScott F. KavanaughFirst Horizon BankMemphisTennesseeBryan JordanFirst Interstate BankBillingsMontanaKevin RileyFirst National Bank (AR)ParagouldArkansasBobby KassermanFirst National Bank of OmahaOmahaNebraskaClark D. LauritzenFirst National Bank TexasKilleenTexasWilliam P. Stafford IIFirst Reliance BankFlorenceSouth CarolinaRick SaundersFirst Security BankSearcyArkansasReynie RutledgeFirst State Community BankFarmingtonMissouriMatt SebastianFirstBank (CO)LakewoodColoradoKevin ClassenForcht BankLexingtonKentuckyTucker BallingerFrandsen Bank & TrustLonsdaleMinnesotaCharles MausbachFranklin Savings BankFranklinNew HampshireBrian BozakFreedom Bank WVBelingtonWest VirginiaSam Sedosky Jr.Fulton BankLancasterPennsylvaniaCurtis J. MyersGate City BankFargoNorth DakotaKevin HansonGlacier BancorpKalispellMontanaRandall M. CheslerGreat Southern BankSpringfieldMissouriJoseph TurnerHancock Whitney BankGulfportMississippiJohn M. HairstonHills BankHillsIowaDwight O. SeegmillerHSBCLondonMichael M. RobertsHuntington BankColumbusOhioStephen D. SteinourIBC BankLaredoTexasDennis E. NixonIndependent Bank (MI)Grand RapidsMichiganWilliam B. KesselIntrust BankWichitaKansasC.Q. “Charlie” Chandler IVJohnson BankRacineWisconsinJim PoppKennebunk SavingsKennebunkMaineBradford C. PaigeLakeland BankNewfoundlandNew JerseyThomas J. SharaLiberty BankMiddletownConnecticutDavid W. GliddenLiberty Bank (LA)New OrleansLouisianaAlden J. McDonald Jr.Lincoln Savings BankReinbeckIowaSean WillettMain Street BankMarlboroughMassachusettsWalter J. DwyerManasquan BankManasquanNew JerseyJames S. VaccaroMeredith Village Savings BankMeredithNew HampshireMarcus WeeksMidland States BankEffinghamIllinoisJeffrey G. LudwigM&T BankBuffaloNew YorkRené F. JonesMt. McKinley BankFairbanksAlaskaPatricia MongoldNational Exchange Bank & TrustFond du LacWisconsinEric StoneNBT BankNorwichNew YorkJohn WattNexTier BankKittanningPennsylvaniaClem C. RosenbergerNicolet National BankGreen BayWisconsinMichael DanielsNodaway Valley BankMaryvilleMissouriJames RobinsonNorth Shore BankBrookfieldWisconsinJay McKennaNorthview BankFinlaysonMinnesotaPaula DiazNorway Savings BankNorwayMaineDan WalshOceanFirst BankToms RiverNew JerseyChristopher D. MaherPark National BankNewarkOhioDavid L. TrautmanPark State BankDuluthMinnesotaDavid SaberPartners BankSanfordMaineBlaine A. BoudreauPeoples Bank of AlabamaCullmanAlabamaTim WilliamsPeoplesBankHolyokeMassachusettsThomas SenecalPinnacle Bank (TN)NashvilleTennesseeTerry TurnerPioneer BankRoswellNew MexicoChristopher G. PalmerPlatte Valley BankScottsbluffNebraskaHod KosmanRenasant BankTupeloMississippiC. Mitchell WaycasterRockland TrustRocklandMassachusettsJeffrey TengelSabine State BankManyLouisianaLee McCannSantanderBostonMassachusettsÁngel RiveraSecurity Bank of Kansas CityKansas CityKansasChris LaySimmons BankPine BluffArkansasBob FehlmanSomerset TrustSomersetPennsylvaniaSean M. CookSouth Central BankGlasgowKentuckyTommy RossStarion BankBismarckNorth DakotaDon MorganState Bank of Southern UtahCedar CityUtahEric SchmutzStock Yards Bank & TrustLouisvilleKentuckyJames A. HillebrandStockman BankMiles CityMontanaBill CoffeeSummit Community BankMoorefieldWest VirginiaH. Charles MaddySunflower BankDallasTexasNeal ArnoldSynovusColumbusGeorgiaKevin BlairThe Bank of BenningtonBenningtonVermontJames D. BrownThe Citizens National Bank of MeridianMeridianMississippiArchie McDonnellThink Mutual bankRochesterMinnesotaJennifer HosfeldTri City National BankOak CreekWisconsinBrian McGarryUMBKansas CityMissouriJim RineUmpqua BankRoseburgOregonClint SteinUnion BankMiddlebourneWest VirginiaTimothy AikenUnion Bank & Trust (UBT)LincolnNebraskaAngie MuhleisenUnion Savings BankDanburyConnecticutChelen ReyesUnited BanksharesFairfaxVirginiaRichard M. AdamsUnited Community BankGreenvilleGeorgiaLynn HartonUSAASan AntonioTexasWayne PeacockWaFdSeattleWashingtonBrent BeardallWashington TrustWesterlyRhode IslandEdward O. Handy IIIWashington Trust BankSpokaneWashingtonPeter F. StantonWest Gate BankLincolnNebraskaCarl SjulinWestern Security BankKalispellMontanaMichael SeppalaWhitaker BankLexingtonKentuckyElmer WhitakerWilson Bank and TrustLebanonTennesseeJohn McDearman IIIWintrust BankChicagoIllinoisTimothy S. CraneYellowstone BankLaurelMontanaJay S. HarrisZions BancorpSalt Lake CityUtahA. Scott Anderson
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