Barry Cooper sat down with CRM magazine writer Phillip Britt at the recent NICE Interactions conference in Las Vegas for a one-on-one interview.
Databricks elevates efficiency and customer trust with writing help
The New Jersey Devils and Prudential Center score big with Verizon.
AI-powered digital assistant drives 27 percent increase in new CDs
Payments and expanded CRM capabilities grow association business.
The two technologies together lead to better sales, marketing, and customer service experiences.
The human touch will become a rare opportunity for differentiation.
We were built for change, but why is it so hard to embrace?
Cracking a mystery of modern revenue optimization.
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