We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints
Free, fair and independent dispute resolution for financial complaints about
We consider complaints about
Floods and storms disaster support
Information for people who have been impacted by severe weather, flooding and storms.
Find out moreAFCA Datacube
AFCA's Datacube enables Australians to see how financial firms are handling complaints.
View the DatacubeAFCA Independent Review
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Financial hardship
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Scams: things to look out for and how to protect your information
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Diversity, Inclusion and Belonging Strategy
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Feedback and complaints about our service
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Latest news
31
MAY 24
AFCA makes latest update to its public Datacube
The Australian Financial Complaints Authority (AFCA) has completed its six-monthly update of the AFCA Datacube, which makes data on complaints publicly accessible to financial firms and consumers.
29
MAY 24
Peter Kell to chair AFCA’s consumer advisory panel
Peter Kell will assume the role of Independent Chair of the Australian Financial Complaints Authority’s (AFCA) consumer advisory panel.
10
MAY 24